02/16/12

Name : Martin Estrdada

Email : Rubberducky_17@msn.com

My Complaint : I am a first time buyer online. I decided to order my wife flowers and have some one deliver them to her work since she was stuck there all day on valentines. I ordered for pro flowers the arrangement online looked great. I paid 85.95 for 2 dozen long stem colorful roses one for my daughter and one for my wife . Online it portrays that you guys deliver the flowers but when i got my confirmation email it says you guys would ship them ups?????????? I called customer service to cancel and spoke to a lady i did not get her name she was very rude and said i would not be in-titled to my refund she did not have the authority to do so. she was unhelpful on assisting me to were i could go to cancel my order. ok once i was done with her i figured just because there ship ups dose not mean they will not be good quality right????  my wife called and thanked me for the flowers i thought they looked like the ones i ordered online . when she came home with them this is what set me

off!!! She had to assemble them her self cut them arrange them. They were not even bloomed yet and already wilted and brown spots all over!! the day after valentines day they bloomed open but every pedal is just falling off one by one and wilted i am so disappointed If i knew my experience was going to be like this i would of never ordered form your company. I could have gotten 5 times better flowers at walmart and paid half the price. It looks like we got leftover flowers that were going to be thrown out. I will probably never order from your company again or recommend you guys. I could not cancel my order when i was unhappy about the delivery. I got no answers or help after i received my crappy order, I feel I should have been able to cancel my order before i received them or re ship the flowers that look like the one i ordered off your website. I received nothing but horrible customer service bad flowers and attitude. this was not the kind of surprise i thought my wife would get

on valentines day!!  sincerely your very unhappy one time only customer 

02/16/12

Name : Tasha

Email : tiffanylinette@gmail.com

My Complaint : Oh man!!! I wish I hadn't thrown my flowers out yesterday! They looked NOTHING like the photo on the website. My husband ordered me rainbow roses that arrived to my work on Valentines Day 2/14/12 and I was so embarrassed to upon taking them out the box. They looked like the were old and dying! They werent even rainbow colored!!! To make matters worse my intern got roses from her boyfriend and they were beautiful. Everyone raved from them and they were NOT from pro flowers. They made my roses from Pro flowers look extra pitiful. Needless to say I called to have more flowers sent. They looked a bit better.Buyer PLEASE beware!!!

02/16/12

Name : Tim

Email : twarrell@hotmail.com

My Complaint : I will never again use Proflowers or suggest anyone do so. 

On the first time I used their service, which I booked 3 days in advance, the flowers turned up at 7pm, after the time I had taken my wife to dinner - way later than any other service I have used. 

When I sent a complaint to customer service, they brushed it off by quoting their standard shipping policies. Clearly no desire to provide any level of customer service or make it right.

Their high shipping charges in no way guarantee you will get your product at a reasonable time.

02/16/12

Name : Jason Segal

Email : bbqlovingbird@yahoo.com

My Complaint : i ordered a dozen longstem roses for my wife for valentines day, to be delivered to her job. iwas charged $18 delivery fee $3 handle/care fee and get this a $5 guaranteed valentines day delivery fee. and you guessed it they didnt show up.when i called they didnt even have a reason just a sorry sir.then i was asked if i wanted them delivered the next day.HELLO.valentines day is on the 14th not the 15th. i had to pick up another dozen on the way home.when i posted a complaint with the company i recieved an email saying "sorry" please enjoy 20% off your next order for this month,a if i would ever use this company again,please learn from my error in judgement.DO NOT USE PROFLOWER.COM

02/16/12

Name : Cathy 

Email : cathy4116@charter.net

My Complaint : my husband ordered me flowers for v day and made sure he ordered well in advance.  the flowers did not show up until after dinner and there was no card which he submitted.  Flowers were in ok shape but the fact they come in a box, you have to put it together and there was no fillers along with the roses.  The vase was too large for the flowers and it is not attractive at all.  I love my husband for doing this but his money would have been better spent going to a local flower shop.  I would not recommend ordering from Proflowers.

02/16/12

Name : Dan Nguyen

Email : dansgraphix@yahoo.com

My Complaint : I would like to start by letting you know i will NEVER use proflowers again and will start a campaign reflecting the company's blatant negligence.

Here is a copy of the emails which are in a copy of the inaccurate emails I've been receiving:

Order #: ASANDA17MPZQ

Dear Dan,

Thank you for contacting ProFlowers.  Please accept our sincere apologies for the poor quality.  As your satisfaction is extremely important to us, we have issued a refund of $19.98.  Please allow 5-7 business days for this refund to fully process.

We have researched your order, and the tracking information indicates that order number ASANDA17MPZQ was delivered on Feb 15, 2012  at 10:29 AM and was left to the recipient

Again, please accept our sincere apologies.  If you have any questions or additional comments, please do not hesitate to contact us. We are available to you 24 hours a day, seven days a week and we look forward to serving you.

02/16/12

Name : Johnn

Email : souljp1@netzero.com

My Complaint : SAVE YOUR MONEY any florist but PROFLOWERS.. They are the worst and make excuses for everything..

02/16/12

Name : Steve Keeney

Email : clyde234@embarqmail.com

My Complaint : I want to why I spent all this money the flowers DID NOT COME TO THE address were they were suppose to be delivered I will tell everyone I know NOT TO USE PRO FLOWERS cause they they SUCK....

02/16/12

Name : Lou Bragaw

Email : loubragaw@comcast.net

My Complaint : we ordered flowers and they didn't ship at all!  A friend of mine told me the same thing!

02/15/12

Name : Edie

Email : festivelady826@yahoo.com

My Complaint : I ordered "one dozen red roses" for my son to his girlfriend on Valentine's Day from ProFlowers. In addition to the various extra charges of approximately $30 on my credit card, NOWHERE was it stated that the flowers were MINIATURE roses, and NOWHERE did it say that they would arrive in a BOX and had to be assembled. The vase was approximately 6.5" high. The roses were wilted and/or dead and all the leaves from the TWO pieces of greenery were off the stems. The box was filled with the rose petals that had fallen off and there was ONE piece of baby's breath.

Vanessa works for a large law firm in town and the humiliation that she felt upon opening the box was beyond description. The reason that I am not attaching a photo of this dismal bouquet is because the state of the flowers was so poor, she was unable to place them in the vase because the rose stems were dried and there were no petals left!

ProFlowers engaged in false advertising for these flowers. Their ad suggests that one will receive the vase of flowers as shown in the photo. After the additional $30 was added for delivery, handling, shipping, etc., we could have bought a truly LOVELY arrangement here.

I have disputed this charge on my credit card and if I have to CANCEL that credit card, I will NEVER pay this bill!!

DO NOT BE HOODWINKED BY THIS UNSCRUPULOUS COMPANY!!!!       

02/15/12

Name : 

Email : 

My Complaint : gotta keep an eye on you guys. my $19.99 roses ended up costing over $52.00. 

02/15/12

Name : Al

Email : advarvil@gmail.com

My Complaint : Orders Gerber Daisies - multicolored in the display - and had ordered them before. Paid the extra 9.99 for Valentine's Day delivery on top of the 15 for delivery.  The order arrived late in the afternoon the day after Valentine's. (Oh and I ordered the deluxe arrangement as well.)  I had called on Valentine's evening about 10pm to complain and was offered an arrangement upgrade for the flowers.  I accepted.  When the flowers arrived they were all white daisies looking nothing like the photo (or the arrangement I had received in the past) and in poor condition.  I'm not going to waste my time calling back to complain again.  I won't purchase from Proflowers again and I will post this to all applicable websites.  All told - 80 dollars for some sad looking flowers the day after Valentine's.  Goodbye Proflowers.

02/15/12

Name : David H.

Email : 

My Complaint : On top of being overcharged for a simple bouquet for my wife on Valentines day, the flowers never even showed.  Calling the customer service line I was informed that Proflowers couldn't find a vendor to fill my order for my requested and paid for date of February 13th.  They did not send them for the 14th either defeating my plan to schedule early just in case they were late.  They did not send them at all.  Considering I made the order on January 31st I figured Proflowers would have enough time to fill the order and deliver on time.  They certainly charged me and I'm in Tacoma, Washington.  Plenty of florists.  When calling, they offered me late delivery on the 15th or a refund.  I will never use this place again.  They are unreliable, expensive, and completely unprofessional to deal with.  

02/15/12

Name : Annette Kay

Email : s_patten@ymail.com

My Complaint : I ordered these for Valentines Day 2/14/2012 for my daughter.  I called to check on the order and found out they don't send a bouquet that is made up.  They don't call a florist and have them made. They ship them from a location by UPS in a box. The recipient has to rely in their talent to put them together. The disturbing thing is the flowers aren't even close to what was represented. They did refund my money because, no where on their site do the acknowledge how the flowers are made or not made and how they are just sent in a box via UPS.

02/15/12

Name : Madison

Email : cmadison@madisonteam.com 

My Complaint : I have told my husband for hopefully the final time DO NOT buy me flowers from ProFlowers!  I would prefer he not get me flowers at all!  Once again I get roses for Valentine's Day 2012 $50 wasted.  The flowers are dying, dead and all but 2 heads are hanging.  I told my husband stop by our local supermarket which have beautiful fresh roses that actually smell great or DON'T BUY ME FLOWERS AT ALL!  I still have the ProFlowers Box feel like mailing back once again the lousy roses I have ever received! 

02/15/12

Name : Andrew

Email : apsuski@gmail.com

My Complaint : NEVER ARRIVED! On Valentine's, no less.

Called for a refund and (after 30min on hold) was told "...what happened was it probably couldn't be delivered because of all the deliveries..." When I told her the "Guarantee", next day shipping, expedited fee, et al. override any excuses, she replied "umm...". 

"Umm", indeed.

Speaking of head-scratchers, $35 in shipping, 15 of which was hidden until final checkout? $65 for flowers when I chose the $55 option? $110 to look like an idiot without flowers on Valentine's?

No thanks.

02/15/12

Name : Don J

Email : spam@domain-pop.com

My Complaint : My complaint is against Florist Express - which is owned/operated by ProFlowers. I placed an order 1 week before Valentine's day to ensure adequate time for order fulfillment. During the course of making my order, I was given the opportunity to request that the order be expedited for a delivery on or before noon of that day - which I selected. I also selected that if no one was there to accept it, don't leave it at the door. I was having the flowers being delivered to a banker at a bank branch in downtown Fort Lauderdale.

Valentine's day comes around, and I expect that the moment the order arrives, I would receive a confirmation email, not to mention the recipient would thank me. I wait until 2 PM without hearing anything, and call Florist Express for a status update on the order. The rep that answered had attempted to contact the local florist that was subcontracted to fulfill my order, but couldn't get through. They told me they sent a message to the florist to notify them regarding the status of my order, and that they would call me back when they have received the details.

Hours later, I hear nothing. So, I call again, go on hold for 25 minutes, get hung up on, call again, on hold for 35 minutes, and finally get a hold of a rep who went through the same motions. I call once more in the evening - well past banking hours, on hold for 15 minutes, and get a rep that went through the motions again. Only this time he indicated that when he called the florist, they hung up on him! I asked for the number for the florist, and he happily gave it to me. Upon doing research on the phone number, I discovered that the florist really isn't that local to me nor the recipient.

I am relentless. I kept calling and calling and calling until someone picked up at the local florist. It was their driver - who said he just happened to answer the phone, but would look into my order, and call me back. Great. Never received a call back from them.

In the early morning (12:35 am) I was sent an email confirmation from Florist Express indicating that the order had been delivered. - which I read when I woke up at 7 am. At this point, I hope they didn't deliver at that time of night because it's against my request not to leave the order at the door. Remember, the recipient works at a bank - bankers hours. Being that the branch is located in the heart of downtown Fort Lauderdale, I wouldn't hold much hope of the flowers still being there in the morning.

So, the recipient makes it to work at 8 am, now knowing to be on the lookout for the order, and informs me that the order had not arrived / was not there. So, I call Florist Express, and got hold of a rep who, when looking into the order status, found out that the florist submitted confirmations of delivery for all orders in one fell swoop - regardless of whether or not they actually delivered the orders. Thus, I received a confirmation email. In short, the order was never delivered. Needless to say, I requested a refund. However, since I called so early (8:10 am), the rep couldn't verify that the order wasn't actually sent because the florist wasn't open until 9 am. She said she would call me once she contacted the florist to confirm the refund.

Three hours later, no call received. So, I called Florist Express again, on hold for 20 minutes, got hung up on (meaning, they picked up for a second, didn't say anything, and then immediately hung up), called again, on hold for 35 minutes, and finally got a rep on the line. I immediately asked for a refund. I'm still waiting for the refund to return to my account.

To make a long story short, my experience was frustrating to say the least. The call center system for Florist Express could not handle the load, and thus, often returned a busy signal when attempting to call them. Often times, after a while, I would be automatically transferred to an entirely different call center - made obvious by the repetitive pitch that played referencing totally different companies and websites while I was on hold. The most of the reps were poorly trained, and are unapologetic. There seems to be no accountability for what happens to the order once it's been paid for. I will NEVER use Florist Express again, and neither should you if you would like your order to be delivered on time - or at all, as in my case.

02/14/12

Name : Patricia Brown

Email : pattyg14787@yahoo.com

My Complaint : Sent flowers to my friend Bev Speelberg Order CF#BSPEEA18TLCX. 

Flowers were delivered and out of the flowers included 4 of the stems were broken off and no flower, just green stem.  I felt like am idiot.  Very disappointed and upset.  I expect a response with what you expect to do.  I cannot take a photo as she took them home but I did see them and what a joke.

02/14/12

Name : steve franks

Email : sfranks@adcomfg.com

My Complaint : Wow talk about unprofessional, It would have been nice to know that the flowers from ProFlowers.com are an UPS Delivered assemble your self kit vs an arranged by a professional, hand delivered gift. What a bunch of crap. Then there is the nickle and dime delivery charges and the fake pictures of candy and teddybear that when they arrive are tiny and not to scale compared with the vase, a typical bait and switch operation at best 

02/14/12

Name : C. Murphy

Email : mcgoofy73@yahoo.com

My Complaint : I got an ugly flower erector kit for Valentine's Day.  This was the worst gift ever and if he ever buys me flowers from you again, he will be wearing them.  I'm not mad at him; however, he paid 130 bucks for the worst assortment of roses I have ever seen.  You are theives, not business people.  I will make sure and post negative comments on every site I can find until we get a refund in full.  Every time I look at them, I get more angry.  The one time my husband remembered to order early in the 12 years we've been married, and you messed it up.  Thanks for absolutely nothing.  You have 24 hours to respond before I contact the Better Business Bureau.

02/14/12

Name : Fred

Email : elwelltree@verizon.net

My Complaint : I ordered One Dozen Sweetheart Roses with Ruby Vase & Bear on the 10th of February to be delivered on Valentines Day. They delivered them on February 13 called it a flex delivery that was in the fine print that I never saw (very misleading) I told her I clicked on February the 14 not the 13. Now the whole thing is I was at the fire station on a 24 hour shift for Valentines day and wanted them to be a surprise for her because we wouldn‚t see each other on VD if I wanted them delivered the day before I could have hand delivered them myself . Then when I saw what she got I was even more upset are you kidding me. Than to add to it she said they came in a box all wrapped separately took her 10 minutes to unpack them cutting her finger on the packaging and than arrange them herself really∑.. And they where all wilted and some had snapped stems. I called to complain they where very cold to the fact they ruined our Valentines day and unwilling to help me after many attempts

they only would resend me the order but not on Valentines Day they said I missed the dead line by 20 minutes I said you mean the 20 minutes I just spent on the phone trying to get you to work with me and refund my money she had no reply  I would not recommend these shysters to any one my kids have picked better dandy lions in the back yard!!!! 

02/14/12

Name : John Atchison

Email : atchison@cox.net

My Complaint : I placed the order on line Sunday afternoon. Though additional charges ($30 roses becoming $72) were surprising, the flowers have still not been delivered. They are are still "in transit". Happy Valentines Day!

02/14/12

Name : P. Jarrett

Email : pejarrett@embarqmail.com

My Complaint : My husband ordered me flowers for Valentine's Day.  It included a bear and candy.  The flowers arrived and had five roses (three of which were already brown) and the lilies had to go straight into the trash.  What happened to their claim of how many days their flowers stay fresh?

02/14/12

Name : gity dabiran

Email : gity61@hotmail.com

My Complaint : dear proflowers customer service

I got a dozen of colored rose as a gift ,u charged him 45$. the roses are small, short stem and was steaming hot when i got it. I like to know is this the normal roses u usually have, 45$menas 12 good looking big long stem roses.see how long they will survive?Thanks for your clarification.

order#GDABIA18E280-1

02/14/12

Name : Mike Thompson

Email : mwthomps14@yahoo.com

My Complaint : The total I saw on the screen was different than what I was charged.  The flowers came and looked nothing like the picture.  I was totally embarrassed when I saw the flowers.  Wilted and ugly with very little wilted baby's breath.  

02/14/12

Name : RUBEN MARTINEZ

Email : fruben40@yahoo.com

My Complaint : 

My Complaint :Me.

IT WON'T BE A 2'ed TIME

My Complaint : Site pricing is misleading.  I ordered a $29.99 flower package and ended up getting charged $50.84!

FLOWERS THERE ALL F.UP

The keep me from using that business ever again 

02/14/12

Name : Adrian

Email : Irmogera@yahoo.com

My Complaint : Miserable wilted flowers arrived for Valentines!

Needed propping up with BBQ skewers to stay upright in the vase. All buds were closed, no color at all. What a loser.

02/14/12

Name : D Clifford

Email : 

My Complaint : Charged an extra fee for "holiday deliveryy."  Their site indicates delivery to a business address by 5 PM.  They were never delivered.  They'll probably try today, but as anyone with a brain knows, flowers the day after Valentine's Day are worse than no flowers at all.

I will dispute all charges.

02/14/12

Name : Annie

Email : annie@gmail.com

My Complaint : My daughter didn't even receive her Valentine's gift which was guaranteed to arrive by 8:00 p.m.  I confirmed it had not even left for shipment yet.  They charged me an extra $17.00 just to guaranty the delivery on Valentine's Day and then it didn't even arrive!!

02/14/12

Name : Wesley

Email : superwesley64@gmail.com

My Complaint : I ordered some flowers for valentines day.  Yet I never received them.  It ruined the day for my fiance.

02/14/12

Name : TW

Email : 

My Complaint : My sweet mother in law was trying to surprise me by sending me flowers in my husbands name.  My husband is deployed and she wanted to make my day better.  That was all ruined when by 9 at night she called to see what my husband sent me and found out that nothing had been delivered.   She then had to tell me that she was sending me flowers in his name and was surprised they had not arrived.  She called and was told "They were delivered on her door step". I looked out side, nope no flowers, looked on six of my neighbors doors, nope no flowers.  So she calls and complains and gets the run around.  Finally at 10:30 at night they show up.  Not looking nice or even done up, nope they come unceremoniously in a box and you have to put them together in the vase.  Ok fine what ever, it's 10:30 at night, I am tired the flowers barely made it on Valentines day, at this point I am just glad to have them.  That is until I opened the box.  My roses were brown, and half dead.  They

are limp and look like they have been on my table for a week.  NEVER AGAIN will we use this company.  I told her to demand her money back!

02/14/12

Name : Gloria Brashear

Email : gloria.s.brashear@gmail.com

My Complaint : I will email you photos of what I ordered and what I received momentarily. 

My friend received these flowers today and emailed me a picture. Needless to say, the flowers arrived wilted and do not look a thing like the photo online. 

First there are NO gerbera daisies and no megamotos.

Second, these flowers were replaced with what looks like weeds that someone pulled out of the ground and put in a box to mail them to her. 

Please review the attached photos and you will see that what arrived looks nothing like a $70 bouquet of flowers. I would like to know why I was charged for a lovely arrangement as shown on the website then simply shipped a bouquet of filler flowers that look nothing like the image on the Proflowers.com site. 

02/14/12

Name : David Curry

Email : alco501@aol.com

My Complaint : ProFlowers.com for Valentine's Day....Horrible

4 Roses were wilted, 1 had green mold....this is how they treat customer's onthe biggest flower sale day of the year

After 35 minutes "on-hold" with a supervisor they agreed to reverse my credit charge of $43.68

02/14/12

Name : Carole Quiroz

Email : carolequiroz@verizon.net

My Complaint : Not only were my flowers not delivered on Valentine's Day!  The company assured me that they would be delivered by 8pm and then hung up on me when I asked for a refund!  This last representative was very rude and made me decide to make this complaint.  Is there any other official company that I can complain too?  Like the Better Business Bureau?

02/14/12

Name : Colton

Email : coltonharris13@gmail.com

My Complaint : I ordered flowers for my girlfriends yesterday and they arrived today. Will say I was pleased with the delivery, but everything else was a joke. I got the 19.99 deal, bought a vase,and came with free chocolates. Everything was included. First complaint is I ordered it and the bill came to 49.00 Yes, 19.99 gets jacked up to 49.00 pretty quick. Pay, get the confirmation email, and I'm charged 55. I emailed back and forth and they said they'd send a 6.00 refund. Anyways, get the flowers and they look like shit. I was expecting a personal delivery to my girlfriend, not a fucking box of flowers for her to open and put together. Pathetic. The flowers look NOTHING like the picture. Much smaller, and ugly as hell. The picture looked great and i was excited for her to get them. Such a disappointment. Im emailing now for a full refund.

Stay away!

02/14/12

Name : Simon Ballenot

Email : simon@ballenot.com

My Complaint : I paid 105 dollars for Valentines day flowers...they arrived at 7:15 in the evening...and they are the ugliest, most pathetic collection of flowers I've ever seen.  I could have done better at my grocery store.  I had to take the 2 bundles of dead buds out and arrange them in the vase myself.  I paid 15 dollars for delivery......and they came in a box via UPS.....how fkn pathetic is that.  NEVER AGAINL.

02/14/12

Name : doskins

Email : deoskins@aol.com

My Complaint : The worst, dead arrangement ever. Can't believe they charge people money for this. A major ripoff!

02/14/12

Name : JC ply

Email : jcarolply@gmail.com

My Complaint : First off, I ordered the 100 plus blooms of lilies, the Rocky mountain chocolates & the spa collections & teddy bear for my 84 yr old mother, I received a few little stems of something l have no idea what they are, no chocolates & some miniature bottles of bath beads & lotion.  Plus the added fees for delivery. Never again, lesson learned! What a rip-off!

02/14/12

Name : James mouton

Email : Jamesmouton19@yahoo.com

My Complaint : Pro flowers Yall for to send my bear and my greetings card... Y'all charged to my visa so what from here money back or the gift.

02/14/12

Name : Mike 

Email : mncvy99@aol.com

My Complaint : Guys I agree with everyone regarding the "Hidden Charges" and the extra charge to Deliver on Valentines Day as well as the little other 2 and 6 dollar charges, but I have a better one.

I ordered 3 dozen roses for Valentines Day, they only shipped 18, for over $130 dollars. When I called, they said many people were complaining and that there is an internal issue. A internal Issue, really???? 

02/14/12

Name : P JERN

Email : phj727@gmail.com

My Complaint : Flowers arrived late and UPS left them outdoors in 10 degree weather. Save yourself some grief and DO NOT BUY from proflowers......what a joke!!!!!!!!!!

02/14/12

Name : Terry L Dunbar

Email : tdunbarsr@suddenlink.net

My Complaint : I ordered Roses for my Wife.They arrived today at her ork place.1 rose was broken the rest had petals turning black and were wilted.Hell they were dead.As far as their 7 day unconditional guarentee.I have sent an email Because I can`t get a phone call through.Just so they can`t deny the order.The Order No.Is LDUNBA17W20Z.Dead flowers and can`t talk to anyone.DO NOT DEAL WITH THESE PEOPLE.RUINED MY WIFES DAY.

02/14/12

Name : Mark Barnes

Email : markbreao@gmail.com

My Complaint : My Complaint : I was just charged over $221.45 more than shown for "standard delivery, next day delivery, and care and handling".  These charges weren't shown before they ask you to confirm the order.  I expected a summary of the charges when I confirmed the order and would be charged when I chose to Purchase the order.  break down of jam me fee standard 24 Red Roses with Ruby Vase $69.99: $39.98

Valentine's Day Greeting Card: $1.99

Elegant Ruby: Included!

Standard Delivery $9.99 

Guaranteed Valentine's Day Delivery $4.99

Care & Handling $2.99

Tax: $3.48

TOTAL: $63.42

WOW outrages then another 4.99 Gurantee? what crock I will never use these crooks again, and to top it over it's VALENTINES DAY THEY SHIPPED UPS!!! MY WIFE HAS TO OPEN THE BOX AND PUT FLOWERS IN THE VASE REALLY!! 1:45 AND SHE STILL DOES NOT HAVE THE FLOWERS!!! THIS BULLSHIT

02/14/12

Name : Stuart Hamilton

Email : donotlose@hotmail.com

My Complaint : Proflowers.com. What kind of service are you offering? Why do you charge the people extra 9 bucks to get their flowers delivered on V Day if you are not making sure they are getting it??

What the hell does it mean signature not required???

Curse to you! 

I hope you go bankrupt and so you can't swindle people!

02/14/12

Name : mARY dIGNAZIO

Email : MMACE44@AOL.COM

My Complaint : 

what I RIB OFF. I ORDER FLOWERS AND PAYED THE EXTRA MONEY TO HAVE THEM FOR TODAY. AND I GET A EMAIL SAYING SORRY WE SCREW UP YOU CAN HAVE THEM TOMORROW. DID VALENTINES DAY CHANGE? AND NO ONE TOLD ME. NEVER AGAIN WILL I ORDER FROM PRO FLOWERS.

02/14/12

Name : David Rhodes

Email : davecrhodes@comcast.net

My Complaint : I DO NOT RECOMMEND PROFLOWERS.COM! The idea seems like a good one but my experience has not been very good. The issue is the delivery. I had ordered that my girlfriends Valentines flowers be delivered in the morning. It is nearly 2:00PM and she has nothing! The problem is the flowers are shipped to several locations around the country via FedX and not arranged locally (Denver). This opens the door to late deliveries due to the potential issues of FedX being late. If you go with a service that uses local flower shops you will not have to deal with the issue of FedX botched deliveries. Next year going to a local shop and having them make the arrangement. This is not going to be a good Valentines Day for my girl or for me. I know she is not upset with me buy I wanted to be the hero today and instead I am feeling like a zero! Once again I DO NOT LIKE MY EXPERIENCE WITH PROFLOWERS.COM!

02/14/12

Name : John Rodriguez

Email : catrina711@yahoo.com

My Complaint : I placed an order with you 2\13\12. I was on the phone with the sales rep. for about 20mins. Everything went pretty good. He was very informative and helpful. I made my selection and I paid extra to have them delivered today by noon. I called to confirm that the order was delivered, but to my suprise it had not been. As a matter of fact I was told that it wouldn't be delivered today at all. Now I did not wait until the last minute because I forgot. I waited because I wanted it to be a suprise. I did not want her to see the credit card transaction. Either way it still would not have been here. They told me that they will refund my money. Wow! Now I'm back to square one. They said that it will be there tommorrow. For a company who does these sorts of things as suprises all the time, you figure that they would know that that would be unexceptable. They said it was due to adverse weather conditions, but the weather was fine in New Orleans. Sounds like a way of passing the

buck. Guess "guarantee" has a different meaning these days. Now I've ordered from ya'll before, but I don't think I'll be able to play the Pro Flower Lottery again. Its ashame though. because ya'lls flowers are great

02/14/12

Name : Kenneth Adams

Email : Judyadams2001@yahoo.com

My Complaint : I ordered flowers for my wife for Valentine's Day to be delivered to her work. The flowers were $24.99. There was also a charge for $14.99 delivery, $9.99 for Valentine's Day Delivery, and $2.99 "handling and caring" charge. The total charged immediately to my card was $62.74. 

When I called to see what the status or when they would be delivered I was told that the order had been deleted and that someone had been trying to call me and email me! Well that was bull! I had received no emails and no phone calls and as of yet have not received any refund and my wife has not received any flowers. I shutter to think what they are going to look like IF they ever arrive since my order was mysteriously "DELETED" !!!!!!!!!!!! I will never attempt to use this service again and will steer my friends a coworkers clear of it too.

02/14/12

Name : Peter

Email : petecheng@gmail.com

My Complaint : Pro-Flowers charges a lot of service and delivery fees, so watch out for that.

My complain is I paid extra $4.99 for guarantee delivery on Valentine's day, it's 3 pm, and no delivery yet, my wife's office close at 5 pm. man, this sucks.

I hate pro-flowers, i will go back to 1800flowers.com for all future purchases.

02/14/12

Name : Jeffrey Bedard

Email : bedarj@gmail.com

My Complaint : I would like to display my utmost and utter displeasure with the ProFlower service. I was disgusted when i realized the flowers were getting delivered via regular UPS in a cardboard box. Being in the shipping and receiving department for the company the flowers were getting shipped to (for a woman in the front office), and receiving them off the truck, when I know boxes get thrown around when delivered regular UPS ground, was sickening. After seeing this, and having to hand deliver the flowers to my loved one instead of her being surprised by someone walking though the door she sits in front of - and in a box nonetheless - was the most embarrassing thing I have ever had to do in my life. Opening the box and not knowing what to expect (except for the knowledge that the arrangement was not going to look as good as it should) was unnecessarily frightening. And when I saw the dull, wilting flowers that were inside, it broke my heart. How was I to tell her that I was

serious and actually expected her to like these flowers, especially when she has worked for florists and loves flowers. I‚m hoping there is something you can do to make this better (seeing as I paid $73 after all shipping and handling fees), although I can tell you I will most certainly not want any type of credit because there is no way I will ever use your company again in my life. 

02/14/12

Name : Pissed Customer on Valentine's

Email : gmanila80@yahoo.com

My Complaint : The flowers were delivered to my fiance's office by UPS in a BOX!!!with all the UNfresh flowers and vase wrapped in plastic. Not hand delivered to her. I'm really disappointed considering I ended up paying twice the price with all those additional extra hidden charges. Shady advertisement. People should know about this. The best way is to share it on facebook, twitter, etc. Proflowers ruined our special day. 

02/14/12

Name : Regina Myers

Email : walkerlilema@bellsouth.net

My Complaint : They charged my husband a fortune for a shipping. the shipping was almost twice the cost of my plant and the plant came in and it looks horrible they are not good quality and they rip you off. I will never use Pro Flowers and via facebook make sure none of my friends or family make this same costly mistake.

02/14/12

Name : Eric Barret

Email : ericlbarret@hotmail,com

My Complaint : First there was the additional delivery charge (11,99), then the valentines day charge (9.99), then the handling charge (2.99), plus tax on it all...

Then the flowers that were delivered to my wife's office were old, wilted, bruised and faded...I felt bad that she had to say thank you for this garbage. 

Never again will I use this service. 

02/14/12

Name : Gary Webster

Email : grw355@verizon.net

My Complaint : Do Not Use Proflowers. I placed an order on Feb. 5th. and all i got was a runaround with them. I talked to them sevelal times on the phone to resolve the order and all i got was promises. On the day the delivery today Feb. 14 valentine's Day The Told me the flowers would not be delivered. I even spoke to someone at the corporate office and they had no intentions of making good on this order. If you are sending flowers to someone for a special occasion my advise is to buy local "NOT PROFLOWERS" I hope everyone reads this and takes my advise.

Thanks for listening

Gary

02/14/12

Name : thomas wilson

Email : twilson8661@gmail.com

My Complaint : I should complain about  all the hidden charges everyone else is complaining about. Main is the guaranteed morning delivery.  Girlfriend works 7 to noon perfect right. No they didn't make it so 15 extra for nothing  looks like maybe she can get them tomorrow what good is that.  Thanks for leaving me with no flowers on Valentine day    39 for flowers total 74 dollars almost double with all extra charges and still didn't make it.  Man.do I feel like a jack@$$now sorry babe 

02/14/12

Name : Brandon Schoborg

Email : bschoborg4280@gmail.com

My Complaint : Ordered flowers on February 7th, to be delivered on February 13th between the hours of Noon-8p.m.  Had to call last evening at 8:45pm and again at 9:30 to check the status of the delivery.  

Here I am today at 12:30p.m. February 14th and still no flowers.

This company and their customer service is a complete joke.

02/14/12

Name : Denise 

Email : momniecy@yahoo.com

My Complaint : I recieved flowers from my husband for Valentines Day a few moments ago.  Imagine my surprise and anger when I see my flowers are brown, limping, petals are falling off and the leaves are also wilting, bent over with brown lines and broken.  This is not the first time either.  I uploaded a picture of my wilting tulips :(

0214/12

Name : Phil Hardwick

Email : phil@philhardwick.com

My Complaint : Ordered flowers on Feb 9, 2012 for delivery on Feb 13 so I could surprise my wife with a Valentine's breakfast.  It is now Tuesday, Feb 14, and no flowers.  I'm disputing the full charge of $53.44, and not doing business with them again.

02/14/12

Name : J Roche

Email : jroache1776@yahoo.com

My Complaint : If only I saw all the posts about proflowers before I placed my order. Like all the others here the hidden charges doubled the price of my order, and of coarse it was to late to cancel once the order is placed. These guys advertise on very high profile radio shows across the country and people with complaints should send a note to those stations to let them know of proflowers deceptive business practices. I did and I also sent along a number of the links from internet BB for support. 

02/14/12

Name : Nick

Email : palonick@yahoo.com

My Complaint : I have to say in all fairness i've ordered from them about 20 times now. Out of those 20 times only TWICE did the flowers come and I was dissatisfied. I called to complain and they offered to resend another shipment or give me a FULL refund no questions asked. They explained they cannot control the independent growers some times and things happen. I was very impressed by how they handled that and have continued to use them. Also, if your going to complain about flowers DELIVERED for $40 on Valentine's day check out the prices at your local flower shop i guarantee they will be double! 

02/14/12

Name : Robert

Email : 

My Complaint : The website show florist delivered them the night before I get sent a ups tracking code. Since when in the hell is ups a florist? Proflowers is only a pro a ripping you off. 

02/14/12

Name : Danny

Email : dy15@yahoo.com

My Complaint : Ordered my girlfriend some flowers for valentines day just like a lot of other people.  Paid the extra fees for delivery, care, and "Guaranteed Valentines Day Delivery".  Well long story short I get a call from my girlfriend this afternoon thanking me for the flowers...... So I get home and I double check my order, yep definitely selected the delivery for the 14th and definitely paid for the guaranteed valentines day delivery.  On top of that the flowers look bruised and wilted.  This is definitely the last time I use proflowers! I guess the one time it worked out well and I got good service and good flowers was a fluke.

02/14/12

Name : Bill Thedford

Email : bdthed@valornet.com

My Complaint : 39.00 deal turned into 89.00 nightmare. I purchased flowers from these scam artists from my Iphone and never was i informed that a 14.00 delivery fee would be doubled for 28.00 delivery but wait an additional 10.00 delivery guaranty was applied without my consent or knowledge I immediately noticed the theft within minutes and contacted them to cancel the scam but was only given lip service for being such an easy mark. Are there any hungry lawyers that would like to pursue the proflowers scam in a class action and shut these idiots down before someone really gets their feelings hurt

02/14/12

Name : Robert pierce

Email : 

My Complaint : Started out spending $40....imagine my surprise when the total suddenly appeared as $83.95....AFTER I clicked the confirm button.

This is fraud! 

02/14/12

Name : Pam Ridder

Email : Ridders4@verizon.net

My Complaint : Overpriced and I had to arrange them myself.  Not what I wanted to do on Valentines Day.  Had to pull the outer petals off.  I understand that, but isn't that what the florist should do?  I am so sad, and mad I don't want to take the time to send a picture.  

02/14/12

Name : joseph strano

Email : crankeeyankee@gmail.com

My Complaint : Straight crap!! They make it seem like the flowers are top notch in these pics but when they get here they are all slumped over and dying already!! Plus it didn't even come with everything that was purchased, no teddy bear, no spa trio..first and last time I will use this pathetic excuse of a business..Thanks a lot Mike and Mike!!!!

02/14/12

Name : John

Email : mtnsjohn@gmail.com

My Complaint : Received an email that the flowers were delivered.

Problem:  Flowers were not delivered.

I should have learned...first non-delivery was for my mothers 91st birthday in June.

Second non-delivery was to a friend for Valentines Day.

Pro Flowers is anything but "pro" and perhaps should change their name to

Scam-Flowers

02/13/12

Name : R Cron

Email : scored94s@aol.com

My Complaint : I was just charged over $26.00 more than shown for "standard delivery, next day delivery, and care and handling".  These charges weren't shown before they ask you to confirm the order.  I expected a summary of the charges when I confirmed the order and would be charged when I chose to Purchase the order.  I will dispute the charges on my credit card and due to my "robust" use of that card, I expect to be reimbursed.  I have also notified the advertiser of this misleading practice.

02/13/12

Name : Jerry Young

Email : jerryyoung82 at gmail dot com

My Complaint : Site pricing is misleading.  I ordered a $29.99 flower package and ended up getting charged $62.74!

Apparently there is a "standard" $14.99 shipping charge PLUS an additional $9.99 for next day delivery.  Plus a "care and handling fee" of $2.99 plus sales tax!

Seemed like a cheaper alternative to 800Flowers.com but really not after you realize all the extra charges they tack on.

This wasn't obvious at all until the email confirmation was sent!

02/13/12

Name : Jeff Koors

Email : koorspsu@msn.com

My Complaint : As many of these other complaints you see... man do I wish I saw this before my experience.  How do I explain this issue, "Oh boy, sticker shock..." is how to explain it.

I didn't get my total price until after my order was processed.  I ordered what "appeared" to be $19.99 worth of flowers with an added fee for Valentine's day delivery of $6.99 (or so).  Next thing I know I have a $9.98 delivery fee, $2 and something fee for handling and some other bogus fees to make my grand total $40 and change???  It would have been nice to see this long before my final confirmation.  Totally deceiving!  I'm not too happy with this at all!

This is one SNEAKY company folks.  They burned me... don't let them burn you!  

02/13/12

Name : mike

Email : freundone@yahoo.com

My Complaint : Dear Pro Flowers,

First I select my flowers at a certain price.  Then I select shipping at a certain price.  Then I provide my credit card info and then I receive confirmation of my order.  Imagine my surpise when I have a $2.99 charge for shipping and handling added.  And I feel so dirty....then to add insult to injury, you add  $4.99. to gtd that you will actually deliver on the date I already paid for.  Wow, aren't you great human beings.  Well no doubt you really are pros.....at being internet pickpockets.....This will be my very last order with you and I am going to share my opinion with all who will listen.

Goodbye

Michael Freund

02/13/12

Name : Jeff Howard

Email : jhoward343@yahoo.com

My Complaint : Proflowers advertised 12 roses for $19.99.  AFTER I placed my order, I was informed that there would be a $15 DELIVERY CHARGE, a $6 CARE CHARGE(whatever that is) and a $3 QUALITY CHARGE (whatever that is).  So the price of the flowers more than doubled with all their add-on charges.  But they have a CANCEL ORDER button.  So, no problem, right?  I'll just csncel that order.  Maybe I didn't see the info about all the extra charges.  So,I'll just cancel the order and I hit this button.  But the site informs me that it is too late to cancel the order.  It has been less than 5 minutes since I placed the order!!!!

This business is a rip-off.   I strongly recommend that you do not do business with them.  I have had much better luck with1800flowers.com.  I have used them many times and I have always been treated well and they have always delivered quality products.  I tried to save some monety and got burned. 

I guess we will see what kind of flowers my girlfriend gets for Valentines.  But regardless, I will go back to1800flowers.com for all future purchases.  Proflowers will lie to you and that will keep me from using that business ever again. 

02/13/12

Name : Jeffrey Brown

Email : jeff@cornerstonefreight.com

My Complaint : I recently viewed a television advertisement for proflowers.com stating I could get a flower arrangement for my wife for Valentine's day for $19.99 with a free vase.  I went to the website, entered the promotional code and was given the $19.99 flower arrangement with a free vase.  I then paid for the arrangement with my check card only to find that I had been charged $45.97.  A far cry from the $19.99 advertised on television.  I contacted them within the hour to cancel the order and was told that my order had already been processed and that it was too late to cancel. They were already processing and preparing my flowers on Sunday afternoon within 40 minutes of my order???  After multiple contacts I then turned my attention to the Better Business Bureau to find that they have an "F" rating with the BBB.  I was very disappointed as I also discovered that they are affiliated with Personal Creations.com as well.  My wife and I have ordered from them for years.  Now, due

to this experience we will not be utilizing their sister company anymore either.  I strongly advise not utilizing the services of this company as they have many hidden charges that will elevate your total cost.     

02/13/12

Name : Ray

Email : aeronauticdesignsyahoo.com

My Complaint : They say they ship for 9.99 standard and if you want early morning delivery it is 14.99. They mislead you and charge you both fees. I tried a second order with the same contents but no early delivery, Guess what the charge amount was the same. 14,99 for standard and then they add a bunch of misc charges to equal the 9.99 charge. So a 19.99 deal with a card cost 57.99. What a scam. If the flowers show up like we see here i will request my money back and if no refund. a nice lawsuit for the flowers and sweetheart damages.

02/13/12

Name : Mary

Email : ericmarypage@att.net

My Complaint : When ordering flowers, I didn't select to have the flowers delivered in the morning as it was a charge of $14.99.  I opted for the charge of $4.99 to have the flowers delivered sometime on Valentine's Day.  I then opted out of the "Shipping Rebate" as I didn't want to sign up for any type of service.  After I confirmed the order, the delivery charge went from $4.99 to $4.99 + $14.99.  Sent e-mail to company to find out why they charge me an extra $14.99 when I didn't request for morning delivery.

02/13/12

Name : francis sarnowski

Email : fsarnowski@clearwire.net

My Complaint : I thought I was puchasing a dozen Valentine's day roses for 29.99 w/ a free vase and 9.99 delivery. I was unable to see any of the charges until it was too late. My total ended up being $66.73. The price for the 29.99 flowers turned into 39.99 and there were 2 delivery fees and then a crap charge of 2.99... none of which i was able to see until it was to late...i wish i check into them a little before i ordered. On top of everything they will not let you cancel. Looks like my Fiance' will be getting some really crappy flowers from them and I will be going to the local florist and buying some flowers like i should have had to begin with. Lesson learned.

02/12/12

Name : Judy   

Email : Oregonland@hughes.net

My Complaint : I ordered flowers and they stated that my order qualified for $15 rebate but I had to pay the total before I could get rebate. When I tried to get my rebate, they asked for very personal questions and up to 3 credit cards, then I discovered I was signing up for a service with freeshipping.com and they would be charging my card $12.97 per month.

They charged me $4.99 for next day delivery, even though they said it was free.

This company is a scam. Report them anywhere you can. I wish that I had seen all of these complaints before I ordered.

02/11/12

Name : steve f.

Email : captainskully2000@yahoo.com

My Complaint : This company is far worse than misleading in there charges. They promise all through their website that you will have the chance to enter the code for free delivery, and then after you enter your credit card info you find that you have been charged an additional 3.00 for "handling and care" and 4.95 for "valentines day delivery" plus 9.99 for standard delivery....so 18.00 more than promised! Then to get the delivery rebate you have to join some other scam company that will charge you 13.00 a month if you don't unsubscribe in time. Better business bureo. These scam artists need a class action lawsuite BAD.

02/11/12

Name : stillunderthecar

Email : cromofan@netzero.com

My Complaint : $40 WASTED.  Two dozen assorted rose order arrived via FEDEX Friday 2-10-2012 at 3:00 PM.  Followed directions carefully, and this morning they still look like shit.  One of the yellow roses on one side is brown with decay.  The rest look like they've been stepped-on.  Ordered these a month ago.  I am heading out this morning to Girlfriend some decent flowers.  I am through with PRO-FLOWERS.

02/11/12

Name : Jeff Rodgers

Email : 

My Complaint : Long time customer (ex-customer). Over priced and awful quality. The roses at my local Tom Thumb look nicer.

I've had a couple of bad deliveries in the past and decided to try them again. They came in today: bruised and broken.

So disappointed...

02/11/12

Name : Marcus Hubbard

Email : mhubbard1@yahoo.com

My Complaint : I know that many of the posts will have more detailed accounts of the discrepancies of "Pro Flowers"..mine is simply a difference in advertised prices. I just think the whole thing is highway robbery to begin with. They entice you with the picture of a full vase of flowers at the price of 19.99. First off, the deception of their tactics begin with requiring you check card information before allowing you to customize your order. So like a fool, i gave them my card info. Starting at the advertised price of 19.99+ , I then ordered the smallest vase and selection of roses and tulips to total about 5 flowers in all. My ending bill was between 80 to 90 dollars after delivery was tacked on. I couldn't believe it. So as I tried to cancel the transaction by closing out the screen (mind you, I never pressed a 'submit payment' button or anything) they processed the transaction!!!! I called their customer service line and a rude lady answered the phone, arguing me down that the

rules clearly say that 'once you begin customization phase then you are committed to a purchase." WTF!!! I told her that is the most craziest thing I had ever heard of. It's like they lure you in with the 19.99 thing and once you click on the first button...you're doomed. After a brief verbal altercation, she canceled the transaction over the phone without charging my account, something only possible through her own computer on her end. AMAZING!!!! it's like they know they are advertising falsely..and the customer service representatives are just there for a last ploy of 'scare tactics' in hopes to bully you into paying astronomical prices that you are supposedly 'locked into.' PLEEAASEEE...for that price I'd take my chances of sneaking onto farmer joe's property, past his rusty shotgun and unlawfully plucking a vase of flowers for my girl.  80 bucks my A@#  

02/11/12

Name : Charles Teer

Email : charlesteer@gmail.com

My Complaint : My original order was supposed to be around 40.00.  I tried to to put in my code that I heard on 740 ktrh; The morning show Matt and Lois, Sean Hannity, but none of the codes worked.  Then I tried to call but was put on hold for over ten minutes, then I was hung up on before I could talk to someone.  After looking at the confirmation I noticed there was an extra 20 dollars added. you can email at charlesteer@gmail.com.  I've heard good things about proflowers and I hope they rectify this.

02/11/12

Name : Tim Stell

Email : trstell@hotmail.com

My Complaint : Don't do it..... Please dont use proflowers for Valentines Day, this day is very important to wife dont relay om this company. 

My wife got her flowers the day after Valentines Day when I used them. They wanted to return my money to make it right. Make it right, deliver the flowers the day they were ordered for. Once you don't do that it can't be fixed.

Please use a real florist not a online wanta be

02/11/12

Name : Sigrid

Email : rhaynie@dc.rr.com

My Complaint : I have been another victim to their false advertising, lying and using excuses from A - Z why the order was first not filled correctly; then promised to correct the order through another florist with a delivery the next day. All empty promises and excuses to get away with our money and we have no rights?

All of us should contact CBS Consumer Report and warn people on the News with Valentine's Day ahead not to use this service. They are luring you in like a fish on the hook and once you placed your order you have no more rights to complain.     

Please let us all shout "we had enough!!!" and report this outfit to the Better Business Bureau.

02/09/12

Name : Frank

Email : fmmccap@aol.com

My Complaint : I ordered an arrangement for my wife for Valentines Day.  I thought I saw $4.99 "delivery charges" during the checkout process.  "CNBC discount"

I received an email a few minutes later.  The total charges were about $20 more than the flower price, including 9.99 delivery, 4.99 guaranteed valentines day delivery, 2.99 care and handling, 1.65 taxes.

I called to cancel the order roughly 10 minutes after I placed the order.  The customer service rep, Reuben, said that the order was in process of delivery (5 days from now!) and could not be cancelled.  The following 5 minutes of pleading, complaining, cajoling, weeping, swearing, threatening, etc., were to no avail.

All in all, it was a most unpleasant experience.  I will tell anyone I can how awful this company is, starting here.

02/08/12

Name : Bill

Email : billbejnj@gmail.com

My Complaint : I bailed out last minute, luckily.

Tulips for $19.99 seemed like a great deal, plus a free vase and free chocolates!

Oh, shipping is $6.99. No problem, I'll put in a coupon code for 15% off to allay that cost a bit.

Okay, let me click on the confirm order and--wait! What's this $4.99 "guaranteed on Valentine's day" fee? What's this $14.99 shipping fee? Now the vase costs $6.99? I thought it was free?

The final price on the confirmation page (of which there are FOUR buttons to confirm your order, and ZERO buttons to change your order) was over 40 dollars!

Since there was no way to change my order on that page, I clicked on their home page, went back into my shopping cart and deleted the order. No thank you, I'll take my wife out to a nice dinner for $40 instead.

02/08/12

Name : Ashley

Email : ilikeprivacy@gmail.com

My Complaint : Do not use! Deceptive, and unreliable. Ordered flowers for my mother Sunday afternoon for Monday delivery (her Birthday).  Got called Monday saying they could not deliver until the next day.  I asked for a refund of the crazy service charge they applied for "next day delivery".  Got called again Tuesday saying they could not deliver to her address at all.  She lives in a highly populated suburb, not out in the country somewhere where the delivery zone excuse might have made (some) sense.  I asked for a full refund and have yet to get one.  If they were unable to deliver to her address, they should have told me when I submit the order, not after delaying the order and finally deeming it undeliverable. Thanks Proflowers for ruining my mother's birthday.  I will never use you again and plan to warn everyone I know.

02/06/12

Name : Josh

Email : strings_of_jex@yahoo.com

My Complaint : This company is terrible. I ordered flowers for my wife for our anniversary last week to be sent to her at work. She works at a cafeteria in a hospital. Even after calling proflowers to make sure they got to her before she left work, they delivered them to the shipping dock and just left them there. I had to call her work to make sure they got to her in time and when she did finally get them they looked terrible and wilted within 4 or 5 days! Beware!

02/05/12

Name : William

Email : beaconhillkid2000@yahoo.com

My Complaint : Thank you to everyone who made a submission warning me about this company!  I almost ordered from them for Valentine's Day.  When I saw all the additional charges I was really wary and googled them.  Wow, looks like I would have encountered quite a headache.  I instead went to 1800-FLOWERS and paid a little bit more for what's always been a high quality product.

Editor note: 1800flowers has the same type of program where additional monthly charges are applied (i.e. LiveWell).

02/05/12

Name : Janet Ulreich

Email : blazinghotmama@hotmail.com

My Complaint : What a nightmare! I ordered a plant on Sunday morning to be delievered on Monday for my daughter's birthday. I received a call from customer service Mon. night about supplier troubles.....promised delievery Tues.... received call Tues. night, more supplier problems....promised delievery Wed.... at this point I asked to cancel order. She said she couldn't do so because it was alreday on the truck and the driver didn't have a PHONE. Really?? Talked to daughter 9PM Wed. night... no delievery was made despite rude phone message from delievery driver on his "missing" phone. Received e-mail Thurs. AM- delievery successfully made. WRONG!!! My daughter received an unknown plant (no identification or care instructions late Thurs. afternoon (4 days after her birthday) What a mess! I will never use this company again. Buyer BEWARE!!!!

02/03/12

Name : S. ELLIOTT

Email : spencer272@gmail.com

My Complaint : Ordered flowers from Flowers express for my grandmother's 82nd birthday in Monroe LA.  Called her for 2 days no delivery.  I got an email that asked were my flowers deilivered on time and I thought this was strange. After a lengthy conversation with customer service come to find out they are a part of Pro Flowers and the flowers were never delivered. The price they advertised on their site no local florist would honor the price after I placed the order.  I only found this out because I inquired. No one ever called me or bothered to call when no local florist would honor the price. I'm very hurt because I wanted this to be a present from me and my family and Flowers Express/Pro Flowers messed it up. Please buyer beware. Do not use the service to save a few $$$$ 

02/02/12

Name : Aaron Smith

Email : airsmit@airsmit.com

My Complaint : Complaint: Affiliate company EasySaver offers a coupon at the end of a purchase with "fine print" that is - at best - hard to find describing how one click auto enrolls a person into a service that comes complete with a recurring $14 bill for a nonexistent service.  One click and ProFlowers shares your credit card and billing information with EasySaver.  EasySaver never sends out monthly statements.  As long as ProFlowers and others affiliate with EasySaver, ProFlowers and others should also be regarded as fraudulent companies - its a SCAM at the very least.

02/02/12

Name : Ed Orcutt

Email : webmaster@edorcutt.com

My Complaint : Bait n Switch - Buyer Beware False Advertising Florist Express is a Scam. I did not receive what I ordered and very unhappy. "Florist Express offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product depending on the situation. The choice is yours!" This is false and untrue. Sure they will give you a 15% discount coupon on your next order. When I told them I would never order from them again they offered me a 20% discount. All I wanted was the flowers I ordered to be delivered correctly and I guess they can't do that. I ordered an arrangement of roses, lilies and alstroemeria and got daisies, lilie buds and roses barely open. They blamed their supplier again and again. But NO REFUND or REDELIVERY. Where is that 100% guarantee?

01/23/12

Name : Roxanne Brown

Email : roxanne_b_brown@bellsouth.net

My Complaint : I have just now tracked an unauthorized charge back to an order my husband placed through your website for "Freeshipping.com" which has been fraudulantly been withdrawing $12.97 a month since May 2011 when he accepted free shipping on an order from your website. I think this is horrible and I will discourge my husband from ever ordering flowers from your company again. 

01/21/12

Name : Rob C

Email : bracken_ridge@yahoo.com

My Complaint : I've just identified that I have been charged $14.95/month from the first time I order flowers 3 years ago. This service is a complete scam!

01/19/12

Name : G. Allen

Email : gallen@pasco.k12.fl.us

My Complaint : I too checked my credit card bill and found a charge from Easy Saver. Unaware of what that was for I called to find much to my dismay that I had been being charge $14.95 a month since May of 2008 without being aware of it.  So I have paid nearly $800 for a service I have not used and didn't know I had been signed up for on a re-occurring basis. Got to see if I can get on board for one of the class action lawsuits, if they do not take some action to rectify this deception and fraud.

01/18/12

Name : Julie

Email : sittingherethinking@gmail.com

My Complaint : I received flowers from Pro flowers an hour ago. I opened it to find 80% dead or dying flowers. This was one of my birthday presents. The sender called and received a refund. It was embarrassing for me to call the sender and tell the person what happened.

Based on what I received, I will never give proflowers any of my business.

01/16/12

Name : Monica Johnson

Email : mjohnson50@sbcglobal.net

My Complaint : ProFlowers provide another florist for me to have a plant delivered on Saturday for a 2:00pm funeral.  At 4:30 pm I get an email that the plant ordered was subsituted for something else.  I have a serious problem with Express Florist for not contacting me by phone when they realize they did not have my selected purchase.  I should have had the right to cancel order and refund me back my money.  I have no idea on what was sent.  No more from ProFlowers or Express Florist. 

01/12/12

Name : jon H / NJ

Email : acorn17@acornemb.com

My Complaint : placed an order - was replied to and confirmed. 

next day came - nothing. checked tracking and it showed nothing under account history. contacted customer service and they said for 'some reason' the order was deleted from system.

no explanation. and a simple 'sorry we upset you' was offered. 

very poor order management

01/09/12

Name : Hoy Wayne Garrison

Email : hwgarrison17@gmail.com

My Complaint : I've been a customer of Pro-flowers for several years.  Their service has gradually declined while their prices have increased.  

My recent negative experience was the last straw.  I ordered 2 dozen long stem roses for my mother's 90th birthday.  Instead of long stem Pro-flowers sent short stem roses.  They compounded their sloppy service by sending several roses which were burned around the edges of the petals.

This was the last straw.  Pro-flowers is now history.  I'm going to do  business with their competition.   

01/06/12

Name : Keith Harris

Email : kevis.harris@live.com

My Complaint : My Complaint is I payed for extra shipping to be delivered before noon and it was not and I think that is a load of crap and should be refunded my shipping cost!! And I tried to find someway to contact the company by other means but I guess that isn't as fresh as your flowers according to your website!!!

12/30/11

Name : Ken Lindow

Email : hitterschoice@aol.com

My Complaint : Flowers were suppose to be delivered the Thursday before Christmas. They were delivered the thursday after Christmas ? Even the tag said deliver on the 23rd. I want my $back.

12/26/11

Name : Kathy Caputo

Email : kathy.caputo@aol.com

My Complaint : Hello,

The gift I sent to my mom was lovely, unfortunately she did not who it came from or how to take care of it. 

Kathy

P.S your free shipping gig is a huge scam

12/26/11

Name : Jane Voelker

Email : janeavoelker@yahoo.com

My Complaint :   $375.70 has been stolen from my credit card account since Dec 2009.  I want a full refund for the EZSaver Rewards program that I did NOT sign up for. I would love to see exactly how this crime was perpetrated, but the person I talked to at Pro Flowers said she had never heard of EZSavers.  However, in the next breath, she TRANSFERRED me directly to their phone number.  I waited 20 min the first time and then called back and waited another 10 and never was able to speak to anyone.  And..the online chat is unavailable also.  Just refund my $375.70 immediately.

Jane Voelker

12/26/11

Name : Jane Voelker

Email : janeavoelker@yahoo.com

My Complaint : I am reporting extra credit card charges from EZ Savers Rewards. It was just discovered that our credit card has been charged $375.70 over the past 2 years for charges stemming from ordering from Pro Flowers; $1.95 for the first month and then $14.95 for next 25 months.  I will NEVER order from Pro Flowers again, and I will tell other people the same thing.  Why would Pro Flowers be associated with such a horrible scam? I try to always place my order over the phone to try and avoid this type of scam. I am so disappointed with Pro Flowers. I have received compliments on the flowers, but had now idea what was really going on until now.

12/26/11

Name : James Moore

Email : moorej66@gmail.com

My Complaint : Ordered the Roses n' Rapture flowers for my wife for Christmas.  The first time they delivered the flowers to my door they delivered a bouquet with no roses, had some tulips and some other crappy flowers.  So I sent them away and had them come back.  

They came back a couple hrs later and they showed up with a dozen red roses.  I argued with the delivery person that the bouquet I delivered had several spray red roses but she ensured me that I ordered a dozen red roses so I took her word for it.

Contacted ProFlowers and they give me the B.S. about their substitution policy which says something like your product can be substituted for something "equal or greater value to original product.  No way the flowers that were sent to me cost the same price as what I had ordered.   

12/24/11

Name : peggy mayfield

Email : minutepeggy@yahoo.com

My Complaint : Well for christmas my boyfriend ordered flowers and candy for me. But thank to them again they were sent to someone , who knows where .So he finally had enough as the last time the roses had burn marks on them. He told them he is no longer their customer.  I cannot understand for the life of me how they stay in business after looking at this web site. 

12/24/11

Name : Got me Again

Email : 

My Complaint : Dumbbutts, said they'd deliver in time for Thanksgiving, they didn't. When I complained, they said they'd deliver at no charge, in time for Christmas, NOPE, didn't do that either. When I complained, they said oh give them another chance. OH HELL NO. 

12/23/11

Name : Denise Pertnoy

Email : rosiep13@verizon.net

My Complaint : My complaint is my Mother received flower that I did not order for her I order Holiday Splendor and she got a ugly Bouquet in a red vase left at her not wrap or anything. They were also delivered the wrong day  delivered thursday not friday very disappointed order#140746/1  $59.98 to my discover card Thank you

12/22/11

Name : Yia Yang

Email : yang.yia@gmail.com

My Complaint : I ordered my girlfriend the Santa's Workshop mini Christmas tree and when she received it, it looks like a deformed broccoli head instead of a tree!  WTF.  Every picture online and on their site of the tree made it look like it was a tree then my girlfriend sends me a picture of it and OH WTF, this is not a damn tree at all.

12/22/11

Name : Maritta Visco

Email : finblonde60@yahoo.com

My Complaint : My birthday and our anniversary are on the same day. my husband ordered the multi day special. Well flowers never came in time for me to receive them at work - delivered after hrs. They were left Dry on a box, no water no water tubes - yeah they looked great in the morning. The bucket was horrible, tulips just thrown in a vase - looked nothing like on the pictures on the website. DO NOT order from them - this was our 2nd time - never again. Told my husband to cancel the 2nd day gift - they do not deserve our business.

12/21/11

Name : rick

Email : fladoc34695@yahoo.com

My Complaint : Odd experience with sending Christmas arrangements to several family members.  I believe the items were listed on the web site at $29.99 but when I reviewed my invoice the items were priced at $39.99.  Also of concern was the link to freeshipping.com once the check out was complete, which was apparently to qualify for a rebate on shipping.  I did a quick web review on freeshipping.com which has many references to it being a scam.

At this time it would seem better to search the internet for the closest  local flower shop and order over the phone.  

12/20/11

Name : Mary Ross Bonds

Email : maryross@magerandmager.com

My Complaint : I ordered tulips and iris for my boss as a thank you for having me to dinner.  When I got to their home I was so embarrassed when I saw the bouquet I had sent.  Most of the flowers were falling over and appeared to be "stuffed" in the vase.  For $60.00 I expected more, so needless to say, I am very disappointed and will not be using Pro Flowers ever again.  I used them because Sean Hannity recommends them all the time.  He needs to stop telling people how great Pro Flowers is because they aren't.

Thank you.

12/19/11

Name : Alicia Gallow

Email : aliciagallow@yahoo.com

My Complaint : Extra Credit card Charges:  12.97.

Apparently this was going to be charged on a monthly basis but I caught it early before the 1st charge could go through and reported it to the bank as fraudent.

You should be careful of who you partner with in selling your products.  IC freeshipping has so many fraudlent charge complaints in 36 states.  Given that you seen to think that is ok, I am planning on posting to my daughter's IVY league university Students' bulletin board a note warning them about purchasing products via ProFlowers and that when they think that the flowers they order will be shipped free  - think again.  A $12.97 charge will come later if they click on the link that states "free shipment for order".

It is sad what businesses will do for $.  You have just lost several customers. 

12/12/11

Name : Kerry

Email : mek1210@gmail.com

My Complaint : I ordered flowers for my wife's birthday and paid extra to have specific ones sent to our home at a specific time so that she would get them before having to head into work (keep in mind I ordered the flowers a week in advance).  I received a call ( and so did she !) from some customer service representative explaining that the flowers could not get delivered the day I had arranged (Sat- her birthday) and that they would be delivered Monday. Monday (now 2 days after her birthday) she and I again get another call stating that the flowers would be another day. No apologies, no refund offered. Never use this company to deliver flowers EVER! It is ridiculous  that a company like this even stays in business. They charge fees for services they cannot provide. 

will submit pictures if appropriate

12/10/11

Name : Carla

Email : carlaratcliff@gmail.com

My Complaint : This is the email sent to ProFlowers customer care:

Please submit a credit to my credit card for order #____.  The

webpage order page stated that the items on the page qualified for free

shipping. Please see this link -

http://www.proflowers.com/free-flower-delivery-fwd.  It clearly shows that

the item ordered qualifies for free shipping.

On the order page, the link "Shipping Rebate Click Here", it said to

proceed to confirmation to get free shipping.  However, I do not want to

participate with the partners and go through that process for free

shipping.  It did not offer another option on that page to receive the free

shipping with code - **Enter Promo Code FS2011C at Checkout.**

Please let me know when you credit my account.

The ProFlowers representative stated that they DO NOT offer FREE SHIPPING which is definitely NOT the case as the web page clearly states they do with the code that was included in the email. Customer service would not credit my account.  

This is my THIRD bad experience with ProFlowers as they delivered wilting and almost dead flowers to my mother and mother in law.  

12/01/11

Name : Nicole

Email : cocosmonte@hotmail.com

My Complaint : Here is the deal:

It's simple.... I have been a faithful customer of Pro-Flowers for YEARS!! Today I ordered my aunt a little Christmas Tree from Pro-Flowers.  She had a stroke and is paralyzed and lives in a nursing home and I am her primary caretaker as all our other family has died. Unfortunately, when I placed my order, I accidentally misspelled her name. When I realized this, as I hit the submit button, I frantically called Pro-Flowers to fix this. They stated there was absolutely nothing that they could do. I talked to 2 people and they said that it wasn't their fault and that they could not change it and would not cancel my order. I explained the situation with my aunt and that didn't want her to get something from me with her name misspelled. They said they still could not do anything, which I know is not true! I will NEVER-EVER-EVER shop with Pro-Flowers again !!!!

11/29/11

Name : shelia mapson

Email : encore85@yahoo.com

My Complaint :   my bank just informed me im being charged 12.97 a month since april i did not sin up for this i have cancelled my card and disputed the recurring charges to my account they are scam artist i will never use them again

11/27/11

Name : A

Email : pgi&me@yahoo.com

My Complaint : Ordered flowers for the Thanksgiving table. They never showed up. Proflowers answered my email with a "form" email that there was an unexpected "glitch" and they never were dispatched. DUH. THEN they tell me that IF my account was charged, they'd refund my money in 5 to 7 days. RIGHT. Guess again. 

What a joke. 

11/08/11

Name : Kristina

Email : jrtina7620@yahoo.com

My Complaint : Had the same experience. I placed a same day delivery for my mom's birthday, like I do every year since she lives 4hrs away from me. She actually looks forward to this every yr on her bday and mother's day. I paid extra for same day delivery. Pro Flowers says that if you place an order I believe its before 2pm they can deliver same day. I placed mine before 9am. At 4:30pm I called to check the status of delivery and was told it would be delivered before 6pm she even put me on hold to check with the florist.An hour later I get a call telling me the florist had a last minute funeral to do and couldn't deliver mine until the next day. As pissed as I was I agreed because the lady who called promised me the flowers would be del. by noon on Saturday. At 9:15 Saturday I rcv an email saying my delivery was made so I call my mom and no Delivery! I call back and was told the florist confirmed the wrong order by mistake and guarenteed my delivery by once again 6pm. At around 4pm I get another call telling me it will now be Monday! Pissed I do what anyone would do and I demanded my money back. Now the day after my mom's bday and no flowers. Honestly when I demanded my money back I should have rcvd my money back plus my order should have been delivered anyways. Forgot to add on Friday I had the person that called me call and apoligize to mom and also she was promised the order on Sat. before noon and she sat home all day waiting on this gift from her daughter. Never again will I order from Pro Flowers and I will tell anyone who will listen to use someone else for all gifting orders.

11/08/11

Name : ERNESTO HERNANDEZ

Email : cucucuco@live.com

My Complaint : I have used ProFlowers.com for several years and had been satisfied with them. ... On my last order, they automatically subscribed me to two magazines which I NEVER ASKED!!!!!!! ,this is unacceptable situtation! i'll never used PF again!!!

10/28/11

Name : Kathy from Georgia

Email : kathyward@gmail.com

My Complaint : I am attaching a picture that shows the flowers I ordered from www.proflowers.com and the ones that were delivered to my daughter-in-law today.

I am not pleased. I did not get what I paid for. They used a different photo to "sell" the arrangement and then delivered something very different.

Also, these flowers were NOT professionally arranged. Someone at the warehouse just grabbed them out of a bucket and stuffed them into the vase.

10/25/11

10/25/11

09/29/11

Name : Angela 

Email : precisionstaffsearch@cfl.rr.com

My Complaint : This place is a scam.  Unbelievable.  First it started with the $19.99 cost, then they tacked on the shipping that doubled the cost. THEN THEY CHANGED MY ORDER!!!!  I ordered 1 dozen roses with a matching vase and they changed it to 2 DOZEN LONG STEM ROSES!!! WTF!!!  So when the order gets there, I can't imagine how stupid it is going to look.  First of all the flowers are not going to fit the vase I had to buy, but even if they are cut down to fit the vase they won't all fit in the vase!!!  I'M SO MAD!!!!  I sent these flowers to my mother who is in a nursing home and unable to use her hands.  What is going to happen to these flowers I don't know.  Maybe they will be wilted before the box is even open.  I had no idea what a terrible company this was until I've seen all these other complaints.  I DEMAND MY MONEY BACK!!!!!!!!!!!!!!!

09/26/11

Name : irene marra

Email : demindave@aol.com

My Complaint : you have been taking 14.95 out of my acct for sometime  why? discontinue and i will be distributing this with my my bank. i am very upset you have cost me several cost in over fees  because of this just because i order flowers does not give you the right to take money out of my bank acct.  i want this stop and put back in my acct immediate. 

irene marra 

480-228-3159

demindave@aol.cm

09/25/11

Name : MARYANNE TESTA

Email : ALMARYANNE@AOL.COM

My Complaint : MY HUSBAND SENT ME FLOWERS FOR OUR ANNIVERSARY THEY WERE HALF DEAD AND THE CANDY WAS MELTED INTO ONE BIG SLAB. I E-MAILED THEM TWICE NO RESPONSE. VERY RELUCTANT TO ORDER AGAIN

09/20/11

Name : EVELYN GOLDSTEIN

Email : egoldesq@aol.com

My Complaint : i WAS CHARGED TWICE FOR SHIPPING.PLEASE DEDUCT THE $9.99 FROM MY BILL.

09/10/11

Name : lainnie daley

Email : lainnie@hostaspaparty.com

My Complaint : What a dissappointment to find thos scam charge on my records. I have only gone back to june 2011 so far and there has been a charge of 14.95 every month. Now i caught your scam and cancelled, however there is a deduction pending for sep. 12 again! Please look up #058116082 and reimburse my hard earned money.

Lainnie

09/09/11

Name : Annie

Email : wolfpitamr@gmail.com

My Complaint : I ordered pro flowers - such a bargain until they added the shipping costs! I contacted customer service and shared my frustration, they in turn sent me a 20.00 gift card to use towards my next purchase. Guess what - it won't go through! I've tried several times but nothing!! Thanks ProFlowers. To my original point, I won't be using you again!

08/31/11

08/28/11

Name : Mark Rieger

Email Address : markr@proamericas.co,

Florist Name : Proflowers Florist Express custsvc@floristexpress.net

My Complaint : I ordered flowers on Thursday for a Saturday delivery in Cairo, IL, because they had no delivery on Sunday.  Come Saturday to 1:30pm and they say they can't find a local florist to deliver.  They offer to deliver on Monday with a 20% discount.  Funeral will be over then and mourners would have left town.  Here's their sympathy latter and contact information.  I'll never use them again.  Be advised.

Thank you for your recent order.  Unfortunately, we were unable to locate a florist able to complete the delivery today.  With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize.  Please accept our sincere apologies for any inconvenience this may have caused. Thank you! Best Regards, FE Morgan Wilson, Customer Care, Proflowers Florist Express, Email: custsvc@floristexpress.net

Toll Free Number: (888) 444-1922

08/26/11

08/20/11

Name : Joseph Dombek

Email : drjoe@centurytel.net

My Complaint : I have been charged $135.96 and NEVER EVEN ordered the flowers!  Have NO idea where they got my CC number!

08/19/11

Name : Michael Logan

Email : mb.logan@hotmail.com

My Complaint : No complaint, I just want to cancel my membership at this time. Please email me your response, that you cancelled me. thank you.

08/18/11

08/15/11

Name : Mary 

Email : me3530@msn.com

My Complaint : I ordered flowers on August 9, 2011 for delivery on August 10th.  I found out today (August 15) that those Anniversay flowers were NEVER delivered.  When I contacted ProFlowers all I was told it that my order was "under review".  I wasn't even allowed to cancel the order.    I now have to wait 2 business days for this company to tell me what the problem is.  In the meantime my 90 year old DAD NEVER received his anniversary gift.  The customer service is the ABSOLUTE WORST I HAVE EVER EXPERIENCED. 

08/11/11

08/11/11

08/08/11

Name : Stewart

Email : rottus@dodo.com.au

My Complaint : To summarize this review: DO NOT use this company!

Also.. The website used was floristexpress.com (same company)

I had organized a night out for my fiance and her best friend, which included a night in a hotel along with a concert seeing her favorite band.

To make it even more special I decided to get flowers delivered to her hotel.

Even though not the cheapest option, I went with FloristsExpress after seeing they showed on their main page "100% on time delivery" and also had a guarantee towards satisfaction or money back (or redelivery)

That along with the fact that they delivered to business address' by 5pm (which was a must for my delivery)

I also requested if possible to have them delivered around 4pm (would have been perfect but would not matter an hour later).

4pm came, no delivery, so i assumed they could not do it, happily waiting for the 5pm delivery.

I was on skype with my fiance at 5pm, still no delivery, I called the hotel reception to have it confirmed that no flowers were delivered.

I sent an email to the company requesting a status update, to which 13 minutes later i received an email stating they had been delivered.

Once again I called the hotel to have it confirmed that they were not.

I called the company to advise them of this, and was told that sometimes (even though they should not) florists update it to delivered when the flowers are loading the the vehicle, and was told he would investigate and call me back.

Of course no call back and as it approached 6pm my fiance was saying goodbye as they needed to head out to the concert.

at 6pm just as she was leaving reception had called to state that there was a delivery man there.

So my fiance went down and picked them up on the way out.

I contacted the company via email and told them the events that occurred, I received an apology and was told that they would investigate and contact me with the findings.

a week later I received an email saying that they had been delivered at 5pm.

another week later I emailed them explaining the WHOLE situation again, in aim to help them investigate and allow such a headache be avoided in the future with other customers.

They replied saying it was again delivered at 5pm and the hotel reception must have called them and hour later (even though i told them this was not the case and called the reception 3 times over 2 hours to have it confirmed).

back and forth emails, full of excuses and justifications.. they are now telling me that a hotel is not a business, but residential and that i ordered the flowers after 3pm and that 6pm is the delivery time although they can deliver up to 7pm with a request for 3pm.

I contacted them advising them that i never ordered for after 3pm, and that if they want to class a business as residential they should specify that on their website so others do not get confused.

at the end of the day, they messed up, and rather than accepting responsibility they would rather debate it over and over via email, and show no care for their promises or guarantee let alone their customers.

I will never use this company again, and would strongly recommend you do not either, as they are all about money and not customer service and make promises that they have no intention standing by.

08/08/11

Name : Brenda

Email : mdlnj36@aol.com

My Complaint :  Their charges are very unclear.  They list delivery charge and when u pay the bill, there is another charge for delivery depending on the day you pick.  I sent my children flowers this weekend (which wont come from Proflowers again) and i was there.  I usually never get to see what i sent.  In the picture it is a pretty basket of mini roses.  There   were maybe 8 blooms and they were all on one side.  I would not recommend dealing with Profloweers.

08/01/11

Name : Elizabeth

Email : EJ03202002@hotmail.com

My Complaint : This is the worst on line florist I have ever have had to deal with. I have just told my employers we will never use them again.  They have never sent what you have ordered on line.  Instead they replace it with cheap arrangements that die within days.  Do not order roses from them; they do not last and it is a huge rip off.  Their way of compensating you is to to give you a discount which does not take away the bad feeling the recipients have about receiving bad flowers.

07/28/11

Name : Jacob

Email : jacob.spangler@cvw8.navy.mil

My Complaint : I just had roses sent to my wife and from what she told me one was broken and they were a little brown.  I find that very disappointing because I‚m in the military and on a 7 month deployment and this was part of our 10 year anniversary present and the flowers were half way dead.  If I was home I would have gone to pick out the very best to give to my wife and I really can‚t emphasize how disappointed  I am knowing that she was not  happy with the product she was delivered since it took me 2 hours to order them online on the USS George H. W. Bush (CVN77).   The internet speed out here is horrible and I can‚t believe all the time I put into ordering them and this is the product she received.  I did mention to my fellow shipmates that there was a great special going on at www.proflowers.com and it was a great price, but I will now inform them that you give out a horrible product and I do not recommend ordering from you.  I would like a response back to make sure someone did read this and you are in the process of looking into this matter to make sure that this doesn‚t happen to other customers and other military members serving throughout the world and just want to get nice flowers to their loved ones.

07/26/11

Name : Gina

Email : wallace.gina@gmail.com

My Complaint : My husband orders flowers for our 10th year wedding anniversary for 7/21/2011 and the confirm I would get them on that data but instead, I got the flowers the next day and the had an bad order and was shipped place in dirt and they was almost dead.very disappointed and couldn't believe their services ..i would love to post the picture

07/26/11

Name : Chris

Email : rftech333@gmail.com

My Complaint : I've used Pro Flowers a number of times. They delivered the flowers on time (which in my case is dicey as my girlfriend works on a large college campus). My girlfriend has been completely satisfied with the flowers and vases. I have seen days later and they look great. I'm not sure why there are so many complaints. Maybe we were lucky! 

07/26/11

Name : pete H

Email : petah@comcast.net

My Complaint : I ordered flowers to be delivered TODAY before 5 pm and since they hadn't been delivered by 4:30, I called. Their"computer" wrote in tomorrow's date, so I cancelled obviously. These people need to get their orders straight. A totally *&%$# up company I say...

Don't use these idiots !!!

07/13/11

07/08/11

Name : leonard duarte

Email : leonard@duartesystems.com

My Complaint : Well the flowers arrived on time but were not that good of condition.  Died in a couple of days and then some charge started to arrive on my credit card.  The 19.99 deal cost me almost 50 dollars which put a real sour taste in my mouth.  Then the charges started to happen.  Am still trying to get them to stop but they insist I signed up and must login to remove myself.  What a real scam this is.  Somewhere in the checkout you must dig down and click to remove yourself or they just start taking your money.  Never in my lifetime will I buy from pro flowers again

06/27/11

Name : 

Email : 

My Complaint : Paid expedited delivery fee - no flowers delivered early as requested. Upon callng to check on delivery was told they did not have any confirmation of delivery and this was almost eight hours later than requested. Last business from me!!!!!

06/14/11

06/12/11

Name : Katie Jones

Email : kt-jones@live.com

My Complaint : I have not yet received my flowers. I ordered yellow roses from ProFlowers for my mother. I have a week before they are supposed to arrive. I can confirm that the price was ridiculous (twice as much as I expected!) and that I didn't know the total until after I had entered in my credit card and billing information. I hope after reading all these complaints that I get lucky and the flowers are worth it, but I will not order from them again regardless of a positive experience. It is just so risky and it turned out the prices were the same as my local florist.

06/09/11

Name : s. nelson

Email : nelsalert@yahoo.com

My Complaint : Went to Sam's Club and bought their cheapest bouquet for $5.  Got home to find a huge box of flowers for my retirement from generous friends.   They were the exact same ones I bought at Sam's -- only there weren't as many!   What a ripoff.  I bet they paid $60 or more!

05/27/11

Name : Sandi

Email : cully52@gmail.com

My Complaint : I ordered flowers for my daughter's birthday.  First time she would receive flowers at her office.  I searched the better part of two hours looking for a website that had a pretty arrangement with orange flowers, her favorite color.  Found a beautiful one at ProFlowers.  When the flowers were delivered to her, they were embarrassing.  Not only did they look nothing like the picture - NOTHING like the picture - there wasn't an orange flower in it.  Not one.  Not only were there no orange flowers in the arrangement, but there weren't even the same number of flowers as stated in the description on your website.  They put red flowers with pale cream colored flowers.  Truly ugly.  Nothing close to what I ordered. The florist should have called me to see what I would like substituted if they didn‚t have what I ordered.  They did not do that.  What was supposed to be a wonderful thing for my daughter's birthday was a disappointment and embarrassment.  I will never use ProFlowers again.

05/27/11
Name : michele
Email : lawmfr@aol.com
My Complaint : found a charge on our statement for $89.98
flowers were ordered on my husbands debit card. They will not give any info on the order, now I have to wait at least forty five days before my bank will give me a "provisional" credit.  Pro flowers did not offer to credit our account only only took my information and said their financial department would call me in two to three business days. This is happening to many people as I see online. Waiting for them to contact my bank and my bank is working on the problem as well.


05/24/11

Name : muriel purcell

Email : mypapa00@yahoo.com

My Complaint : Did not take a photo of my flowers, however they were the tulip and iris Mothers Day item. All Iris were broken off at bud bottom. Tulips lasted about 2 days. Just rec replacement from Pro Flowers. Replacement was supposed to be 4 stems of Lillys. Received 3 stems. Not first time had issues with Pro Flowers. Wish something could be done about the false advertizing and selling

05/24/11

Name : Dan Fusco

Email : dfusco@ua-law.com

My Complaint : This is a HORRIBLE company.  

After submitting an order to ProFlowers, I immediately called and cancelled the order.  They confirmed cancellation by phone, again immmediately.  I cancelled because I noticed the extremely high delivery price, which they hide at the lower right portion of the web page (out of view).

I'm still waiting for them to credit my account.  My bank says ProFlowers has not authorized it.  Pro Flowers says it was authorized and credited.  They lie.  Pro Flowers is holding on to my money.  I think they do this to everyone who cancels or has an issue.

They owe me 98.16.

05/13/11
Name : Kathie Koenig
Email : kathiekoenig@sbcglobal.net
My Complaint : Received a Mother's Day bouquet of 2 dozen roses and a box of chocolates from a relative. The flowers were wilted, and brown and had black spot on them. They sent out a replacement 2 dozen roses, and received the same thing--brown wilted roses, and the box of chocolates were totally melted into a blob of chocolate. Would not recommend this company to anyone. In the future I will order from local florist. They wanted to send me a 3rd replacement but I said no thanks--I already have 4 dozen wilted roses and that's enough thank you. 


05/11/11
Name : David
Email : davidgpope@att.net
My Complaint : I've used ProFlowers a few times and every time I am very disappointed in the quality of flowers that are sent.  My recent order of tulips took the cake. They were tiny, bad quality, and just plain pathetic.

I will never order from them again.

05/11/11
Name : Lorrie
Email : raina_28@hotmail.com
My Complaint :
I ordered a mixed bouqet for my 80 year old grandmother as a surprise for Mother's Day since she was going to be coming home from the hospital after a rather bad fall she took and unfortunately I could not be there for her homecoming.  She called me to thank me for them and she was so sweet about it, but it still embarrassed me when she told me how they were delivered. While they arrived on time, they were in a box and wilting and weren't even arranged. They also didn't include the card for her, so she had to call and ask if I had sent her flowers. Thank goodness my aunt was there to arrange them for her!
I emailed them with my complaint and even called the customer service number which is not great at all.  The lady I spoke to was incredibly rude and even tried to blame it on the delivery person. They tried to pawn off a gift card on me, a discount on my next order, and I informed them I want them to refund the money because there's no way I'm paying for wilted flowers for my 80 year old grandmother. She deserves better than that. They informed me it will be refunded in 1-2 days, but I'm not holding my breath. It's quite clear they don't care about their customers, they just care about making money no matter how shady they are about it.

05/11/11
Name : Michael Bush
Email : proflowers@bushfarms.com
My Complaint : Charges from "Easy Saver" every month from January 2008 until April 2011.  $14.95 every month.  I didn't notice them until April 2011 These were not authorized and no products or service was ever provided for this money.  Total: $583.05 in fraudulent charges.  The bank refunded $44.85 when I reported it, leaving $538.20 that I've been defrauded.

05/10/11
Name : Russ
Email : ruslanryazanov@yahoo.com
My Complaint : I ordered some roses with a vaze for my mom everything arrived on time but the quality of the flowers were very poor wish i would have bought mine from the spanish guys on side of the road shipping charges were horrible double what the flowers cost but it was a sunday delivery wich would be fine if the flowers looked good but they did not I posted a picture

05/10/11
Name : Francesca Orozco
Email : chicabuena112@gmail.com
My Complaint : My e-mail to them explaining everything..please not..I was very upset so the email is kind of just jumping from one thing to the next...


Mother's Day Flowers

I am very upset with what has been sent to my mother in law.  I had ordered the almost $74 of shipping and flowers (Ito my mother in law and what I saw I couldn't believe..nothing but dirty water anf flowers just thrown into a regular plain old vase.  I ordered these specific flowers because of the beauty of not only the vase and arrangement but the flowers as well.  There was absolutely nothing besides ONE flower close to looking like what I had ordered.  Attached to this e-mails is the picture of what was sent and the order confirmation with the picture of what my mother in law SHOULD HAVE received or at least something close to that.  So upset...the whole thing look so plain..a ribbon wasn't even put on it.  The whole arrangement looked like weeds picked from the backyard with some of the Iris flowers put in it. I understand that not all flower shops are the same but this whole arrangement was a mess∑they could have at least put in some other type of flowers or a bow or something to make it look better or close to what I originally ordered.  I want my money back.  I spent too much money to receive something like this..not happy at all.  Something better be done about this.

05/10/11
Name : Kathy
Email :
My Complaint : Came to this site because of disasterous experience with FTD, but checked out the Proflowers complaints to see if there were any. I've used Proflowers many times and have always had great success with them. Delivered on time, good looking and long lasting. Surprising because they are less expensive than most others.  My bad experiences have all been with higher cost companies.

05/10/11
Name : Ruth Graves
Email : rgraves13@cox.net
My Complaint : My son frquently sends me flowers from Proflowers.  He has done this for several years. However, the last several have been very disappointing. I follow all of the care directions explicitely, and open up the box immediately after they are delivered. Most of the roses never open and die in a day or two.  When I called and complained, they have replaced a couple of the bouquets, with the same result.  This did  happen a few years ago. The carnations seem to survive a long time.
I haven't told my son about this, but I shall, as I don't want hime paying for something that was not worth it.

05/10/11
Name : Harvey L. Woodson Sr
Email : popaw1@satx.rr.com
My Complaint :   Ordered mother day flowers on 05-026-11. As of 05-10-11 no flowers delivered. Credit card was charged within 3 minutes of order. Called 3 times and put on hold for over 30 minutes and operator did not return to resolve problem. A total charge of 57.32 was put on my card for a order of 19.99. You are not informed of the total charges until your credit card info. is obtained.
H.L. Woodson Sr

05/09/11
Name : Ray Diggins
Email : ray@grizzlyhill.com
My Complaint : I could not be with my mother on mothers day I paid $50 to send my mother flowers-and a note explaining why I could not be there (she is elderly) -- I was worried they would get there late so I paid extra to send them to be delivered the day BEFORE Mothers Day- now three days later- I have a heartbroken mother and no flowers....   THERE IS NOT EVEN A PLACE TO COMPLAIN ON THEIR WEB PAGE----WFT!!!!!!!!!!!!!!!!!!

05/08/11
Name : Sharmon Schmitt
Email : sschmitt@roadrunner.com
My Complaint : I paid 35 dollars including shipping for 14 tulips that will be dead in four days.....This is such a rip...I will never use pro flowers again and will not listen to the radio station that they advertised on.....such a rip.....I am so angry!!!!

05/08/11
Name : Shari Johnson
Email : shariann_14@yahoo.com
My Complaint : This is the worst company I have ever done business with! Not only will my step mother and my 80 year old grandmother not recieve flowers on Mothers Day but my day is also ruined. I placed 3 orders on the 3rd of May and called and spoke with them several times to make sure my orders would be good. I was reassured everytime that my ...orders were good to go. The first order that was supposed to be delivered on Mothers Day was delivered on Friday the 6th. I had two more orders left. I recieved an email at 400AM (on Mothers Day) saying they could not fulfill my orders. I called and "Alissa" said that she didn't know why I recieved the emails and that the orders were "on the truck". My family never recieved any flowers. Once again I called back and was told they didn't have florist in the area. I wanted to know why I was told that I was good to go and not told the truth so I could have made other arrangements.  All they offered was "sorry" and a $20 gift certificate that I would never use because I will not do business with them again or any of their affiliates.  They also offered to call my Grandmother and tell her sorry.  REALLY?  This may be the last Mothers day that my Grandmother sees and they want to tell her sorry??  They are only going to refund the money for two orders although they have a 100% satisfaction guarantee.  I AM NOT SATISFIED!!  This business DOES NOT care about their customers and I would not be suprised if the money is not refunded to my account in 1-2 business days like they said they would.


05/08/11
Name : Daniel Hutson
Email : wpnsgod@suddenlink.net
My Complaint : First time I have ever used ProFlowers and...THEY SUCK! Mothers Day, and my mom has 3 flowers left alive out of the  bunch.  She stated the vase that came with them was way too large for the flowers.  flowers were not wrapped in box, and looked like hell coming outta the box.  FTD flowers from now on.  Oh yea, Hannity, Laviene and all u other talk radio guys hawkin these flowers from your readio programs....one of you owes me $60.

05/08/11
Name : Laura
Email : llpiedad@yahoo.com
My Complaint : Ordered the tulips for my step-mother for Easter, arrived in box with three bulbs instead of the flowers.  When I complained with proflowers they said if I wanted fresh flowers, I could order next time with another site they worked with.  Despite numerous complaints, they will not offer any refund for the bulbs they mailed instead of flowers.  I was so embarassed by this delivery.  While the container was beautiful, she still does not have blooming flowers to fill the container with.  I ordered from a local florist instead for mothers day.  Do not order with proflowers - what a rip off.


05/08/11

Name : Robin Griffin

Email : rbgriffin64@msn.com

My Complaint : I ordered flowers for my mother for Mother's Day.  They WERE NOT the flowers I picked out on line.  I also paid extra for a card that she never got.  She got a little card with someone else's name on it.  It took my mother four days to find out who the flowers were from.  I called to customer service to voice my complaint and was told it's a very busy time of the year.  REALLY?  I'm busy too but took the time to order your pathatic company for this kind of customer service.  No discount No apology.  NEVER AGAIN!!!

05/08/11

Name : ChrisTraylor

Email : christraylor471@gmail.com

My Complaint : ordered the tulip mother's day special. Who ever heard of fucking shipping flowers in a fucking box by UPS? They came wilted and looking like SHIT! I will never order from Pro shit Flowers again! What a joke, and the card was left out! I'd rather over pay at the local flower shop. I hope Pro Flowers goes out of business! SUCK IT!

05/08/11

Name : CAROL P FITZWATER

Email : CPFITZ01@ATT.NET

My Complaint : I live in South Carolina my mother lives in New Jersey.  I called her for mothers day and she said her flowers were dying all ready and that there was no food in the package.  She is 88 and I am so disappointed in your product.  You said they would last 7 days.  This is the second time.  I will not be ordering anymore if this is not taken care of.  I should not have to pay for something that only last a day. She should not have the disappointment on mothers day.

05/08/11

ame : CAROL P FITZWATER

Email : CPFITZ01@ATT.NET

My Complaint : I live in South Carolina my mother lives in New Jersey.  I called her for mothers day and she said her flowers were dying all ready and that there was no food in the package.  She is 88 and I am so disappointed in your product.  You said they would last 7 days.  This is the second time.  I will not be ordering anymore if this is not taken care of.  I should not have to pay for something that only last a day. She should not have the disappointment on mothers day.  order DMCKEA12Z8C3

05/08/11

Name : Larry Smith

Email : larryws1948@verizon.net

My Complaint : Placed my order on 5/07/2011 for flowers to be sent to my wifa and daughter, I placed this order at 12:55 pm and they sent me a email stating that they delivered tham at 1:15 pm,

I never received them and all aget after numerous phone acll and emails is the run around stating that the florist said they were delivered. still waitin

05/08/11

Name : stve

Email : buffrust@hotmail.com

My Complaint : Proflowers is garbage.............avoid at all cost.  Just go to your local florist or variety store and you will do yourself and the intended receiver a favor.  Trust me. Terrible flowers.

05/07/11

Name : German Aronov

Email : gernat1@juno.com

My Complaint : I've paid $50.77 for delivery 05/07 but - no delivery... and can't track my order????? And so what...How can I believe you?...

05/07/11

Name : Brian Grtman

Email : briangrutman@yahoo.com

My Complaint : In February 2009, I sent roses to my (now ex) girlfriend who was in a medical center in Florida while I remained in NY.  Proflowers tried telling me that the flowers weren't delivered because no one was there, preposterous, she was in a hospital, there is ALWAYS someone there in a hospital!

I got my refund, unsubscribed and have used other florists since.

Fast forward to 2011, Mother's Day, my mom is ill and has moved to Florida.  I was at work and realized I hadn't done anything for my mother, I clicked the first ad I saw in my email and sent her 30 lillies and a box of chocolate.  More than half the lillies were dead and the rest were either unopened or just plain rotten.  

Here's the best part... I realized after placing my order that it was Proflowers that I had the problem with and tried canceling.  I explained that I had problems with them on Valentines Day and the supervisor said, "yes, we had a factory issue on Valentines Day."  I almost laughed before I said, "no, this happened 2 years ago."

This is just an awful, AWFUL site and they should be shut down.

Don't use them.

05/07/11

Name : JJ Weinberg

Email : purchaseskkjw@aol.com

My Complaint : I ordered flowers for my Mom on May 3 for hand delivery via a local florist in Watermill NY for May 6, 2011,  Friday before Mother's day. They NEVER arrived! When I called Friday night  to find out why I was told the local florist who was to hand deliver the arrangement refused to fill the order! They called a florist in Yonkers to fill my order 3 hrs away from Yonkers! They agreed to find another florist and never did! On Saturday I check again  and that is how I found out! They never called to alert me. All they offered was a refund OR delivery on MONDAY the day AFTER MOther's Day!!!! After I had to call a local florist MYSELF to get a PLANT sent on time for Mother's day, they refused to reinburse me for the extra $25 fee I had to pay! They only offered me a coupon on a future purchase! 

05/07/11

Name : A K Bansal

Email : anuragban@gmail.com

My Complaint : I had my HDFC credit card deducted twice for the order ABANSA11DCW4  once on 28 April and another time on 6 May . I had registered with free shipping rebate as Proflower had repeated sent me the mail ..!

Extra credit card charges : Rs. 1943.07

Kindly correct the mistake as fast as possible else I will have to take the matter to the higher level.

Looking forward for corrective action ..!

--

A K Bansal

9810123904

05/07/11

Name : Brian Callahan

Email : Hotwheeling@gmail.com

My Complaint : Very dissapointed ordered on line. Was not able to view order until gave all credit info and excepted order. They over charged me for delivery. Called and complained and wanted to cancel order. They would not let me. They did however correct the price, so I thought. Payed for guaranteed deliver on 5/6/11 before 8. They never showed. Called at 9 complaining. They said they would refund the full 50 dollars. I questioned the amount as I was told that it was only 39 dollars after the so called price correction. That never happened. Long story short, flowers finally arrived after we all went to bed. Called again to tell them they arrived and was told to keep the flowers and still confirmed my refund. The roses were in bad shape after being in the Fed Ex truck for 13 hours or more. Will not be doing that again.

05/07/11

Name : Nancy

Email : holeinonefour@gmail.com

My Complaint : I do not know how to upload my picture of pitiful tulips I received May 5.  Was at home when they arrived and had them prepared as per instructions within 15 minutes.  They never did perk up and are still drooping 3 days later.  They also never opened.  I wish my daughter, who has very little money, had not spent a dime on these.  Heaven forbid if she incurred more charges than the $19.95 price advertised on the radio.  I did take a picture of them and could e-mail it somewhere I will.  I'd like to know what to do now.  Do NOT order from Pro Flowers.  

05/07/11

Name : Julia

Email : juliasmith1220@yahoo.com

My Complaint : Ordered mothers day flowers on Wednesday 5/4/2011To be delivered on 5/5/2011, did not get delivered called customer service to see what was up with my order person I spoke with really couldn't say why they were not delivered and offered to redo my order but for delivery on Tuesday after mothers day, but the web site was still selling guaranteed mothers day delivery.

So now my mother will have nothing,    PROFLOWERS SUCKS!!!!  

05/06/11

Name : Michele

Email : mycrazyblondie@aol.com

My Complaint : I recieved flowers today 05/06/2011 from my husband he used Proflowers they look pitiful they are brown limp and dying.  It was suppose to be 2 dozen roses with box of choclates the flowers look horrible.  I called and complained they said they will resend me flowers and I should be recieving them on 05/10/2011 when I should be enjoying them for Mothers Day.  Proflowers is just a mess!!!!

05/06/11

Name : Eric

Email : ejball86@gmail.com

My Complaint : I ordered flowers for Mothers' Day.  To be delivered the Friday before because I didn't want to pay the $14.99 delivery charge for Sunday delivery.  They arrived today but they look pitiful.  I ordered the Lilies for Mom.  There are 11 Lilies.  Of the four that have opened, three are brown and withered at the top, and the stem on the fourth is broken!!!  It just looks awful.  Posted pictures on at the flowers complaint picaso link

05/05/11

Name : mark

Email : markelie@bendbroadband.com

My Complaint : BAIT AND SWITCH. Yes, they do not tell you about the extra charges on the radio. The delivery basically doubles the price. Jerks!

05/05/11

Name : Es Bee

Email : s33nu@hotmail.com

My Complaint : A product that was advertised for a certain price on their website turned into something MORE than twice the amount, but only after leading the consumer into providing personal information and credit card information.

From the time a product was selected on their website, it did not provide any information or indication about the hidden charges, and the website  deliberately misled the consumer through several screens asking for customer and payment information only to surprise them with a final amount that was more than TWICE the amount, which included hidden charges that were not advertised.

This is deliberate misleading, constitutes to predatory sales practices and unethical because by the time the consumer realizes the final price, the business establishment already has collected all of their personal and payment information, which cannot be reversed.

05/04/11

Name : Robert Irwin

Email : rcirwin@q.com

My Complaint : Proflowers induces customers with low prices on flowers and adds at the end of the process the following:

   Delivery             $9.99

   Guarantee Delivery   $9.99

   Fuel Surcharge       $2.32

So their delivery costs as much if not more than the flowers.  Disingenuous. 

05/04/11

Name : L.S.H

Email : lhsalama2@yahoo.com

My Complaint : This is the email I sent to the BBB and their customer service dept.

The above orders were placed by me on Tuesday at 1:58 PM and 2:03 PM EDT.  While ordering from your website and noting that most items stated they could be delivered the next day (including the items I ordered) and while speaking with your customer service representative, I was under the impression that the flowers would be delivered to my work address,  and to my two work colleagues today. 

Upon further inspection of my emailed confirmations, I realized delivery will not occur until Friday, May 6th, 2011.  I understand that there maybe an increased volume of deliveries due to the upcoming holiday.  No time during my online viewing, or while speaking with my customer representative, was I ever given the idea that the date of delivery. Nor was I notified that due to a seasonally high volume of calls, the earliest items could be delivered is almost 3 days after I ordered.  This is misleading.  If I had been told this, I would have no room for complaint.

I also know that I also placed an order today with another online vendor and was given the option of picking delivery dates, costs and warnings about the increase in deliveries due to the Mother's Day holiday.  This needs to be addressed.  And after reading many online complaints I will be cancelling my order and going with a local florist.

05/04/11

Name : Jackie Fletcher

Email : jacquelynchad@yahoo.com

My Complaint : I ordered their same day delivery special for my Mothers 50th Birthday.  I placed the order 2 hours prior to the cut off that they stated would be guaranteed.  They called 3 hours later to say they wouldn't be delivered.  First let me say I shouldn't have waited so long but the fact is they have a guarantee that they will get the flowers out as long as the order is placed by 3pm in the receipents time zone.  I will never do business with them again.  Their website is misleading and false.  Thanks Proflowers for trying to send my Mom flowers on the day after her birthday how sweet!

05/04/11

Name : Renae

Email : renaeduhaime@gmail.com

My Complaint : I wanted to buy my mom a Mother's Day gift, but I live out of state and don't have much money.  $19.99 for flowers seemed like a pretty good deal...until I looked at the final total and realized that they charge not only a delivery fee, but an "extra fee" for every delivery (it says "normal cost + *insert price here*"), then they charge you a fee for the gas they use to deliver, and then a few extra random charges that they never explain.  After all this, my $19.99 flowers came out to $53!!  That's more than TWICE what the flowers were supposed to cost!!!

Needless to say, I canceled my order, and I will never purchase flowers from them.

05/04/11

Name : 

Email : 

My Complaint : Do NOT use Proflowers.  I ordered a "custom order" for a friend's funeral, called it in so that they would know exactly what I wanted, paid an extra $5 each for additional roses, wanted more than what the photo showed.  Then they charged me $14.99 for delivery, an extra $4.99 for a "weekend delivery".  The order came up to over $160 dollars, which I would have been happy to pay IF the flowers were as ordered.  When I arrived at the funeral I was shocked to see that my flower arrangement had NO roses, not even one!  Instead, they sent me 12 small white daisies, three orange Gerbera daisies, a few tightly closed stargazer lillies, and lots of greenery and "fluff".  I called the local florist immediately, the French Florist in Los Angeles, and requested that they bring the correct order, only to be told that they had no roses and that the lilies were closed so that they would last longer.  It's a funeral, they don't need to last longer, I need the arrangement for the funeral, not two days later!  They said they were sorry they could not help me.  When I returned home I emailed Proflowers and then began a multi email exchange that was right from the Twilight Zone.  They offered me a $20 gift card, and when I said that was unacceptable, they offered me a 15% discount.  I sent them photos showing what I received, telling them I do not want a gift card, and a 15% discount is not acceptable either.  I want to pay no more than what a handful of white daisies is worth, nothing more!  They continue to send me emails saying "thank you for letting us help you resolve this issue"!  This is so aggravating.  I will take this issue to my credit card/ bank and let them resolve it.  I encourage others NOT to use Proflowers, and if you have this horrible experience, hold them accountable.  Do not pay for what you do not receive!

05/04/11

Name : Claudette Phelps

Email : cphelps@abilitycounts.org

My Complaint : I ordered flowers for Mothers day and I am looking for an order confirmation

04/29/11

Name : Lee Ann

Email : 

My Complaint : WORST EXPERIENCE EVER. FLOWERS NEVER ARRIVED!  I WILL NEVER USE THIS COMPANY AGAIN.  TERRIBLE.

04/26/11

Name : jack B

Email : jayanddee@verizon.net

My Complaint : I was satisfied with the flowers. The 25000 emails, in spite of my unsubscribing,I have gotten since my order was my problem. 

04/17/11

Name : Russell W. Green

Email : pegjean@cox.net

My Complaint : I just realized that you have been charging our MC $14.95 a month since my  husband ordered flowers on 2/10/10 and that month we were charged $1.95 for a total of $196.30.  What a SCAM and so illegal! I am going to call my credit card company right now and also complain. I will be expecting reimbursement!  Margaret and Russell Green

04/15/11

Name : Rob

Email : zzz1754@assuredsolutions.com

My Complaint : A guy was trying to scam my wife over email.  He sent her flowers from ProFlowers.

On my way out to the Internet to find ProFlowers and warn them about this charge, I ran across a lot of complaints.  flowercomplaint.com seems to have the largest set of complaints against them!  Instead of contacting ProFlowers, I decided to write this message.

I suspect ProFlowers didn't get paid for delivery.  What goes around comes around.

Rob

04/12/11

Name : Laberta Hart

Email : labertahart@yahoo.com

My Complaint : Flowers have brown on edges, and have started to wilt already.  Recd. them today.4-12-2011

04/05/11

Name : Gena "What tha Fa?!" Smith

Email : falconblue37@gmail.com

My Complaint : WOW! I thought this was a joke!! These flowers are pathetic. They are wilted and there was so much dirt on them I had to shake them over the trash can! This is a rip off! I hate that I had to send my friend a picture to show him what they looked like. How sad. They look so sorry in the vase, not that they looked any better in the box.  The only way this would make sense is if I was supposed to leave them in the box and burry it!

04/03/11

Name : will shrum

Email : wshrum@ymail.com

My Complaint : Today is my 20th wedding anniversary and thanks to Proflowers.com my wife did not recieve flowers. I ordered a specific flower and paid extra for a Saturday delivery between 9-5 so that they would be delivered to the office. about 2:30 no flowers so i went on line to track my order and found not tracking number so i called proflowers. i was told that without giving me a call to let me know they had substituted a flower from a local florist because they were unable to fill the order. They had refunded half of my money i was told, and though i thought i should have been called i decided to make the best of it. I asked that they confirm that delivery would be made and was placed on hold for a good while. when the girl returned she said they had called the local florist and delivery would be made by 5. At 5:30 i called to inform them that no delivery was made. they did no even offer to look in to it or to ship something overnight. i asked for a refund and it was given(at least they said it woul,d be in 5-7 business days) they are very unprofessional and untrustworthy. to top everything off i called the order like and asked if they had my flower in stock and the man said "we sure do"

--------

03/25/11

Name : Makenna

Email : makennabg@yahoo.com

My Complaint : I was satisfied with the flowers that I ordered for my mom but am shocked that such a company would associate them selves with "East Saver", a scam that takes your CC and charges you monthly for nothing! I never even realized this was happening because it is just $14.95 a month which is a small number but after a few years, I realized that this was not an authorized charge and disputed with my CC company to find that I was charged over $350! When I called EasySaver, they gave me some bull#### saying that I was signed up with ProFlowers which I never accepted. After research, I found that this is a very common complaint associated with ProFlowers so needless to say, I will never order with them again. I will make sure any one I know hears this and never uses them as well. YUCK

Name : ashley

Email : duliedoll@aol.com

My Complaint : Do NOT order from this company! I ordered flowers for my grandmother that contained a hummingbird feeder.  My grandma called and I asked her how she liked the hummingbird feeder and she said there wasn't one.  She explained that in place of the feeder they gave her a stick with a butterfly on the end.  I called customer service and they acted very surprised to hear of that.  They said they would call me back the next day after looking into the situation.  

The next day they did call and said that the florist that delivered the flowers didn't have a bird feeder and they checked every florist within 25 miles and no one had a bird feeder all!  I was very frustrated because they advertised this flower arrangement as having a big feeder in it.  We came to the conclusion that the a florist nearby my house had a feeder and would deliver the feeder to me and I would just send that to my grandma.

The following day my grandma called me and said the original florist who delivered her birthday flowers returned and TOOK THE FLOWERS AWAY FROM HER.  They told my grandma that I had cancelled the order and they needed them back.  So at this point, I had paid for flowers and no flowers had been delivered and there was no bird feeder.  

I called customer service again ( took another hour of my time) and was told that because I needed the feeder sent to my house they had to cancel the other order and take the flowers back.  It was sooo crazy.  I had to argue to get the flowers back and the bird feeder.  The company offered me a discount in the form of an email for another flower arrangement and that I would get flowers sent to me and none sent to my grandma.  I finally got the company to redeliver flowers to my grandma and they took her mums instead of the original azaelas that I had ordered.  A flower arrangement showed up at my house 3 days later with the birthday card for my grandma and the cheapest plastic bird feeder around.  My husband said he saw the exact one at Home Depot for 2.99.

This company is a joke and has the WORST customer service ever!  I will never use them again and I will tell everyone I know to avoid their deals!