09/03/10
Name : J Neaton
Email Address:
jone810@comcast.net
From: Minneapolis, MN
Name of Delivering Florist: :
I ordered a
beautiful "Blue Horizons" $80 dollar arrangement. The arrangement had 9 white
roses, 3 lg. Asiatic Lilies, and 6 blue irises set off in a dark blue glass
vase. The picture was beautiful.
This is what showed up: 2 orange gladiolas,
5 lilac daisy mums, one blue iris in an inexpensive clear jar like vase and a
smashed blue bow.
Now tell me that was worth $80 dollars! Do the
descriptions match?
Oh, I called 3 days in a row to rectify this and they
do not give refunds and not one of my calls was returned.
These flowers for a
funeral.
08/29/10
Name: Debbie Cabral for Elsie Martin
Email
Address :
cbcjose@logic.bm
From :
Bermuda
Name of Delivering Florist: : Not sure...
text area : Ordered a
Birthday bouquet of flowers for an elderly friends birthday and the floweres
were not delivered....We only found out because we called to wish her a happy
birthday...Wesley Berry called to say they had tried to reach us to let us know
the flowers would be delivered the next day but couldn't get hold of
us....(which is not true because we received no email from them or phone call)
Honesty and courtesy are the best policies in business.... so please remember
that Wesley Berry if you want to keep your customers!
07/20/10
Name: Emilia Addyson
Email Address:
emiliaher@hotmail.com
From : Birmingham
Name of Delivering Florist: : wesley berry
flowers
This company saved the day for me. I needed flowers in
Quebec with 24 hrs for a funeral of a relative. The person I talked with he
Flowers were perfect and on time.
07/20/10
Name: Arden Hermano
Email :
arden1226@gmail.com
From : walled Lake, MI
Name of Delivering Florist: : Wesley Berry Flowers
Commerce
This florist came through for me! Delivered flowers
within 4hrs. in Canada for a funeral for a dear relative and when I saw them
they were exactly what she wold have loved. Thanks for your help, your staff was
courteous, helpful ans understanding. Thanks
07/13/10
Name: RONNYE DUNN
Email Address:
PIGGY61@TURBOUSA.COM
From: DALLAS TEXAS
Name of Delivering Florist: : ATLANTA GA
MY ORDER NEVER GOT DELIVERED TO MY ILL SISTER IN ATLANTA. IT TOOK THE CALL
CENTER FIVE DAYS TO FINALLY SAY-THERE WAS A COMMUTER GLITCH(OH SURE THERE
WAS)BUT THEY MANAGED TO BILL MY CREDIT CARD ON THE DAY OF THE ORDER. NOW I AM
HAVING DIFICULTY GETTING THEM TO REFUND. I HAVE A CLAIM AGAINST THEM WITH THE
BBB. I HAD NO IDEA THE WESLEY BERRY FLORIST NUMBER I CALLED IN ATLANTA WAS IN
FACT A CALL CENTER, NOT A FLORIST. I CHECKED WITH BBB IN ATLANTA AND AFTER MUCH
RESEARCH, THE COMPLAINTS MUST BE FILED IN MICHIGAN WHERE THE HOME OFFICE IS. THE
COMPANY HAS ONLY BEEN IN BUSINESS FOR TWO YEARS AND HAS WELL OVER 200 COMLAINTS.
I NEED TO CONTACT THE MICHAGAN ATTORORY GENERAL OFFICE TO SEE IF THEY CAN SUE
THEM AND CANCEL THE BUSINESS LICENSE. THIS IS A SCAM-THEY DO NOT DELIVER
FLOWERS, THEY CHARGE THE CREDIT CARDS AND RACK UP INTEREST AND THEN, SLOWLY A
CREDIT IS ISSSUED. GREAT SCAM FROM THE LOOKS OF IT.
07/07/10
Name : Rhonda L. Friedlander
Email Address:
oneclaw@communitynet.org
From : omak, Washington
Name of Delivering Florist: : The Sabine
Floral
text area : I ordered special flowers for a friends funeral. I live
two states away. Somehow got this name on google, so I ordered. Specifically to
have 4 orangish roses in the bouquet! I just found out there were "no" roses,
and to make matters worse, I was billed twice, once for $95.00 that I haven't
budgeted for in my bank account. Just called the florists in Montana, and they
feel real bad for my situation.
OMG, I wished I would've read all of
these complaints before I ordered from this company!
07/06/10
Name: April Parker
Email Address :
aprilparkertx@hotmail.com
From: Dallas,TX
Name of Delivering Florist: : Shipped
I called in and placed an order for a flower arrangement for my brothers
funeral service. The person who took the order told me that the order would
arrive at his funeral service on time the next day and I was happy with that
since I couldn't make it, I called all day that day to confirm that the
arrangement was delivered and reps told me that it was indeed delivered and not
to worry, they told me that the local florist was out on deliveries and that
they couldn't take calls, any way THE ARRANGEMENT THAT I PAID FOR DIDN'T MAKE IT
TO MY BROTHERS FUNERAL SERVICE AND WESLEY BERRY REPS DON'T THINK I HAVE THE
RIGHT TO BE PISSED OFF. SO IF ANYONE IS PLANNING ON USING THEM PLEASE THINK
TWICE.
06/10/10
Name : Michael Karr
Email Address :
mkarr1318@aol.com
From : Monte Vista Colorado
Name of Delivering Florist: :
text area : I
ordered the TeleFlora Rosy Day roses, on sale for $34.99, but got the
Delightfully Daisy on sale for $19.99. This is not a substitution of a
"comparable quality and value". When I called Wesley Berry, they insisted that
the substitution was of "comparable quality and value". If I'd originally
ordered the Delightfully Daisy, I'd have saved $15.00. How is that "comparable
value"??
05/29/10
Name (can be just your first name) : Kristina
Email Address (optional) :
kesmayka@gmail.com
Where are you from? :
CT
Name of Delivering Florist: : Rochester, NY - don't know not drop
shipped
text area : I placed an order on Saturday morning (before 10 am)
5/8/10 the order said it would be delivered same day 5/8/10. During the day I
get emails from them saying the order is being processed and all kinds of
confirmations. At 6:37 pm I received this email from them:
Due to the
high volume of deliveries for Mother's Day,
we regret to inform you your
order number 00807459 for
delivery to JUDY MAYKA will be delayed until
Monday, May 10th, or
Tuesday, May 11th. We will include a letter of apology
and an
upgrade to your order.
We are very sorry to have
inconvenienced you on this very
important holiday.
Please accept
our most sincere apology.
Customer Relations
Wesley Berry
Flowers
American Floral Delivery
Flower Delivery Express
To which I
wrote this back:
This is not okay! I want my money refunded as I would have
used a different florist had I known this was the case. The contract between us
was for delivery TODAY MAY 8th you are not even trying for TOMORROW May 9th!!!
Refund my money immediately or I will be calling my credit card
tomorrow.
I will also report this to the better business bureau as
fraudulent practices.
To which I got this response back:
I have
submitted your order for refund and you will be emailed once it has been
returned to your card.
WESLEY BERRY CUSTOMER SERVICE
two days
later the flowers show up (and look awful nothing like the picture -- definetly
no upgrade). Fast forward three weeks I still haven't gotten a refund, have had
multiple emails promising the refund, been given refund confirmation numbers
etc. I called in today to Wesley Berry and the girl who I spoke with informed
me there was no record of any of this on their files. They called me to let me
know the flowers had been delivered and we were "all set"
ALL SET????
WHAT??? Wait a minute first I never received a phone call, second I cancelled
the order so if they decided to deliver them that is not my problem I am still
entitled to the refund. I have called my credit card company and done a
chargeback which I didn't want to have to do but feel forced now. I have also
cancelled my credit card associated with this transaction after reading other
scary stories. I am calling the AG on Tuesday as well as the BBB.
05/21/10
Name: Ken
Email Address (optional) :
autochat101@yahoo.com
From : San Antonio, TX
Name of Delivering Florist: : Wesley Berry
Ordered Mother's day flowers from an internet site thinking it was
located in the city where my mom lived. It wasn't!I got ambushed by wesley berry
(they don't deserve capital letters). Of course the flowers didn't arrive, and
some bozo called my mom for delivery the following Tuesday. She refused, and
the guy gave her grief about it. This is by far, THE worst retail experience
I've had in my life! To say that this company is a bad business, is an insult
to bad businesses everywhere! By the way, I still haven't been credited the
money I spent for the flowers my mother never got on Mother's. Speaking of
Mother's, maybe that's what this company shuold change their name to.
MOTHER*&%$#@!
05/12/10
Name: Me
Email Address:
From: California
Name of Delivering Florist: : wesley berry
flowers
I am absolutely DISGUSTED by this company. I ordered
flowers a week before Mothers Day to be delivered on THE Sunday. I received
e-mail confirmation that my order would be "handled with very special care", and
a second e-mail confirmation that my order had been processed and was ready for
delivery. It is now the Tuesday after, and I called to get confirmation that
they were sent, and was told that they were not only NOT sent, but that they
would not be, and that my account had been credited. I checked in with my bank,
and not only is there no credit on my account, pending or otherwise, but they
didn't even charge my account until last night...AFTER they failed to deliver
the flowers.
I was looking for a local florist in my mom's hometown in
Northern California, and was fooled by their salesperson into believing this was
a local Nor-Cal florist. I am usually much more savvy than this. Do not make my
mistake. STAY AWAY from this poor excuse for a florist.
05/11/10
Name : Roxanne Timberlake
Email :
crtlake@verizon.net
Order Number :
00796667
Name of Delivering Florist : Wesley Berry Flowers
My Complaint
: I ordered the Teleflora Rainbow Pitcher on line and followed up with Wesley
Berry Flowers on the same day with a phone call to make sure my mother would
receive THIS SPECIFIC vase - no substitution. I was told she would get this
vase. The flowers were delivered in a different vase. Wesley Berry Flowers
told me they could replace the order with another but I could not get the vase I
specifically ordered nor could they refund me my money. I will reach out to my
credit card company for their assistance in correcting/resolving the
situation.
05/10/10
Name: Karen Conte
Email Address :
kconte@saftouch.com
From : Atlanta
Name of Delivering Florist: : Wesley Berry Flowers
text
area : Purchased floral "arrangement" for my mother for Mothers Day. Agreed to
substitute "arrangement" if the exact arrangement was not available.
I
received a notice that they were "upgrading" the order as the exact arrangement
was not available.
My mother of 85 received a "box" of flowers with a
vase on the side "DO IT YOURSELF" kit. The orchids were broken as
well.
FYI< Wesley Berry using outsourced agents to fulfill their
orders. If you call to place and order to put in a complaint it goes into a
call center only. They have a script and stick by it.
Recommendation,
use a locate florist only and do not use national groups as you just can't be
certain what you will get.
05/10/10
Name: L.S
Email Address:
From: Florida
Name of Delivering Florist: : Wesley Berry
Florist
text area : On 5/6/10, I placed an order (some roses) for my mom to
be delivered at her job for mother's day. She never received her flowers on
that day. I called Wesley Berry, and the staff was unable to assist me, and had
no further information to provide about my order. They were unable to provide
me the status of my order, and kept on repeating that they will send a message
to the store. I asked them for the local phone number for the store, and they
were unable to provide that number. I requested a refund, and told the customer
rep. that I would never order through them again, and she said that was fine.
This is the worst company I've ever ordered flowers through and will never, ever
order through their company again. The staff at the company has poor customer
service, very rude, and is not willing to hear customers about delays about
their order. Very Poor customer service. Now, I have to fight to get a refund
for all of my money back.
Highly upset
05/10/10
Name: Norman
Email Address:
nsfulton@hotmail.com
From : denver colorado
Name of Delivering Florist: : Unknow.
text area :
I have tried for a day to find out why the flowers order for mother day did not
arrive. the ladies on the phone just say someone will call.
To late calling
amex and cancelling. Do not use this service.
05/09/10
Name (can be just your first name) : Debra White
Email Address (optional) :
debra@nwi.net
Where are you from? :
Wenatchee, WA
Name of Delivering Florist: : It's a Mystery
text area : I
ordered flowers from Wesley Berry online. They did not come on the date
promised. I canceled the order. My account was never credited. Though I have
called several times, my account has never been credited. All the well trained
gals that answer the Wesley Berry phones can say is, "it is the local shop and
all i can do is give them a message to call you." LITERALLY that is all Wesley
Berry will do. They refuse to give me the name of the mysterious local shop that
supposedly charged my account, however, interestingly my account has been
charged to "Wesley Berry". i filed fraud claims with the police who feel there
is crminal intent becuase Wesley Berry has made no effort to resolve, refund my
money, and refuse to give the name of the supposed local shop that charged my
account. PURE AND SIMPLE FRAUD. There is another way to make money, work for
it.
04/30/10
Name: Sunshine Johnson
Email:
sunshinej376@yahoo.com
From: Boulder Creek, CA
Name of Delivering Florist: : Myers Flst, Oakland,
TN - they are not to blame
My friend died on Sunday. I called WBF
and ordered flowers to go to his widow immediately and another arrangement to go
to the memorial service on Saturday.
I thought perhaps having something
pretty that she would see
whenever she walked into the room might cheer her,
just a little, and let her know that our hearts are with her and she is not
alone.
The next day I got a message that the order was received and the
flowers would ALL be delivered to the funeral on Saturday. I immediately started
trying to find out what happened to mess up this order.
I was a florist for
many years so I know how this system works,
or rather is supposed to work.
when I got the run-around from
WBF for 2 days I started calling florists in
the town directly, until I found the one which had gotten the order.
WBF had
not relayed my Email address, The widow's address or even the fact that she
should have had her flowers on tuesday morning as promised, the florist was not
even given the correct reference numbers to make the arrangements from. In fact,
they were given a very loose description"pink flowers in a squatty vase" and "a
sort of asian with orchids". I picked out specific reference numbered
arrangements from an on line catalogue!! And they have a place where you choose
"Standard, As shown or Deluxe", I chose As shown.
Then to add insult to
injury the florist was told to deliver everything to the funeral.
The WBF
operator lied to me on the phone, said they were in the shop, then caught in the
lie would not give me the info I needed to speak to the florist directly, not
even to have them call me.
WBF should be called WTF! These People are
DISHONEST.
Myers flowers, on the other hand, listened to my dilemma then
explained what they received and then they took my order all over again
including ref #s and will be delivering the flowers to the home today, Friday,
and the others to the chapel tomorrow. they were very apologetic and obviously
embarrassed, even though this debacle was not their fault.
It's too late to
make this right but at least the real florist knows enough to try.
----------
04/20/10
Name (can be just your first name) : Ashley
Email Address (optional) :
aski84@hotmail.com
Where are you from? :
Nebraska
Name of Delivering Florist: :
text area : I ordered flowers for
my dying grandmother. Needless to say I should have checked into this company
first. I paid for same day delivery, didn't get it and to MY embarassment still
didn't after 3 days, Haven't recieved my refund yet( 2 weeks later), rudest
Customer Service on the planet, all I got back was an email with no apology for
the mistake but a simple "you will get your money back". Nobody will return my
calls and this is by far the worst company I've dealt with. Sure, they'll take
your money and give you a disount when you ask....BUT.... it isn't worth it. The
arrangement that finally showed up was CRAP! RUN AWAY!!!
-----------------
Name: wesley
Email:
weeze152@yahoo.com
From :
north olmsted ohio
Name of Delivering Florist: :
i ordered
flowers on valentines day around 2 pm associates at wesley berry assured me
flowers would be delivered on time. later that night i talked to my girlfriend
and she said they never came. i called the 24 hr line notified them that they
never arrived they asked if i wanted them sent out the next day i said no
they said ok we will refund the money... the next day my gf receives the flowers
i called them back explained the situation they said they would have to talk to
the other company and call me back five minutes wesley berry called back i
told them i could drop the flowers off no problem being right down the street
and they insisted that the flowers didnt need to be returned and i would get
refunded today is the 22nd of feb no refund so i called initially the sales
rep gave me the run around and told me that the flowers had to be returned to
get the refund after another associate told me they didnt want them back...i
asked to speak to the manager. he got on the phone without greeting me in any
way and proceeded to talk alot louder then he shouldve in a yelling manner. i
said sir someone should have to refund the money because you guys told me not to
bother bringing them back. i started to explain the whole situation in detail
when he rudely and abruptly cut me off yelling again and said ''if u dont shutup
im gonna hang up on you''... their website assures 100 percent satisfaction and
i reminded him of that then he reminded me that customer service ''dont mean
crap'' and hung up. i called right back and coincidentally nobody answered for
an hour and when they did i asked for ''chris'' last name and the number to the
corporate office...i was put on hold and then told there is no phone number to
the corporate office and they werent allowed to give me chris full name and that
i could email them which chris would get and erase before the owner could see
how horrible chris is doing at running his buisness... beware they are scam
artists and charge 4 times more delivery then any other service my advice is to
leave them alone...its pretty embarrassing cause my name is wesley
--------------------
02/22/10
Name: Srilekha Kanungo
Email:
lkanungo@metlife.com
From: 15728 Summer Ridge DR, Chesterfield,
Name of Delivering Florist: :
Rich & T
Don't ever order from Wesley Berry.
We ordered
Blooming Garden basket with Yellow rose, Azalea ,Ivy etc. for a grieving
family.
What they received were three small plants-two African violets and a
Cyclamen in a unlined Basket. The plants were so small that you have tolook in
the basket to see the violet.
Wesley subcontracts out to another floral shop
and did want to take any responsibility.
-----------------
01/21/10
Name: John Phelps
Email:
jp
From : SF Bay Area
Name of Delivering Florist: : Wesley
Berry
Order was placed Jan 14 by in-laws from Australia for
promised birthday delivery next day. Nothing happened. Many calls. Nothing
Happened. More Calls - "They're in a Meeting" ... promised return call from
"returns Manager" Nothing Happened.
Criminals. Don't Trust. Don't
Buy.
John
----------------
12/12/09
DON'T
ORDER FROM WESLE BERRY FLOWERS !!!! . I HAD ORDER A CHOCOLATE GIFT BASKET WITH
MANY CANDYS FOR MY 83 YEAR OLD GRANDFATHER FOR HIS B-DAY HE GOT ONE CHEAP BOX
OF CANDY NOT THE ORDER THAT I SEEN ON THE WEBSITE. I HAD CALL MANY TIMES AND
WHEN I FINALLY TALKED TO SOMEONE THEY WAS UNFAIR ABOUT GIVEING ME HALF OF MY
MONEY BACK. IM STILL WAITING FOR A $10.00 CREDIT ON A $51.00 PURSES.
-----
11/27/09
Name: Sharon ioannidis
Email:
searay1027@comcast.net
From: South NJ
Name of Delivering Florist: : Wesley Berry
Ordered for my daughters 21ST birthday the Party Time Present arrangement with a
Mylar Balloon. I did not check the box that they may subsitute this arrangement
for something else!so instead of contacting me they went ahead and delivered the
worst arrangement I have ever seen by a professional florist. It was a acrylic
pitcher with flowers put in it that a small child could have done or I could
have done a better!! job myself with no balloon and this arrangement cost $78.
My daughter got a call after my complaint call stating that they sent her a
upgraded arrangement. YOU GOTTA BE KIDDING. STAY AWAY FROM THIS FLORIST!!!!!!!
---------------------
11/22/09
Name: m flynn
From: virginia
Name of Delivering Florist: : Wesley Berry
Flowers
I called WB hoping that they could supply peonies for my
mom on Mother's Day. They assured me they could. I wanted a big bouquet, not
"3 stems in a vase." They assured me that it would be a nice bouquet. I paid
about $90.
My mother received exactly 3 peony blooms, nothing more.
Peonies are in season during May, so this is not an out of season
flower.
I called on 5/23, 6/16, 6/25, 6/26, 6/29, and 8/14. I spoke with
a variety of people: Rita, Chris, Dan. I was assured that I would receive a
partial credit. NOTHING.
They are a rip off and 100% guarantee is a
lie.
Flynn
--------------------
11/03/09
Name: Charity Appling
Email:
From: Waterford mi
Name of Delivering Florist: : Wesley
Berry Florist
My expirence with Wesley Berry Flowers was
absolutely an expirence to remember.. What I found out was that they have a
phone service who knows absolutely nothing they answers their phone when they
are unable my flowers were a day late for my sister birthday thats okay cause
she got to enjoy something even after her birthday better late then never. I got
my delivery fee refunded and an upgrade on my flowers and when I call their they
remember me because I tell them please dont mess up my order and so then they
give me a discount everytime I order and an upgrade. So needless to say Thanks
to Crystal who I like to talk to who is one of their good Customer Service reps.
she will always help you.
--------------------------
09/21/09
Name: Susan
Email:
susoc@verizon.net
From:
Virginia
Terrible
Service! Flowers were delivered to a New York hospital rather than a VIrginia
hospital. This was the fault of the person typing the order, and choosing the
wrong hospital. I have spent almost 5 weeks making repeated phone calls to
Customer Service for a refund, which I had been verbally promised. Still waiting
for it to post to my credit card.
I will NEVER order online flowers again!
The people at WB Flowers are incompetent!
P.S. The recipient of the
flowers died, never receiving an arrangement!
-------------------------
05/24/09
Name: Brian
From: San Diego
Name of Delivering Florist: : Wesley
Berry
The flower arrangement I ordered was not available so they
tried to get me to go with another. I wanted the arrangement I saw online so
cancelled the order. I have had to call twice now to try and get a refund and
still no success. I was promised each time that they will get right on it. I do
not have time to continually try and get people to do their job. I will not be
ordering flowers online anymore
and will tell this story to others. Look for it
in other blogs. It sad to see that in America today many cannot do their job or
won't. I believe this is why many companies choose to go to foreign countries.
-----------------------
05/18/09
Name: Kathryn
From: North Carolina
Called to order flowers for my mom. I specifically asked if they
were a local flower shop, and the woman assured me that they were local. I asked
where they were located because I lived there when I was younger and could not
think where they might be located. She replied....Well, I am not actually in
(city's name). I just answer the phone for them!! I think NOT!! There is only
one shop there and the name of it is certainly not Wesley Berry! They flat out
lied and misrepresented themselves as a local florist.
---------------------------
05/12/09
Name: Steven
From: W. Bloomfield
Name of Delivering Florist: : Wesley
Berry
We ordered flowers on Thursday to be delivered for a
funeral on Saturday. The funeral was 4 pm with visitation beginning at noon. We
let the florist know the funeral parlor requested all deliveries by 10AM which
we were told was not a problem. We learned the flowers were not delivered and
called around 2PM and were told we would get a call back. We did not get a call
back. We called again at around 5 and were told the flowers were delivered at
3:30 yet the funeral home did not have them when we went to the funeral at 4. We
later found out the flowers were delivered at 6:30 PM which was 2 hours after
the funeral ended. They missed the delivery and they lied.
---------------------------
05/08/09
Name: mike edwards
Email:
rathlermike@netzero.net
From: ca
Name of Delivering Florist: : no del
called
for rose $59.30 del on may 7 09 no del on may 8 09 email wesley berry it :will
do / called will del today then we can not del / then got dan on phone he is a
dum a can not del / wesley berry email to day may 08 09 we will del to day i
call 248 668 2881 an 800 736 3383 two days f ???ing your co then you can not
del to vok 1lo bc but you go to www. flower forest grove bc you come up an look
up vok 1lo an it ok to del to vok 1lo... when i call to oder the roses jenfer
look up vok 1lo it was good ## we can del to vok 1lo two days now you can not
no phone call from your co. co. sucks / driver for 37 yrs/ yes
/no/yes/no/yes/no/ we will del yesor no yes or no/ yes or
no??????????????????????????
-------------------------------------
05/07/09
Name: K. K
Email Address:
ktina_kuenzi@yahoo.com
From: Colorado
I wanted a local florist to deliver flowers to my
Mother-In-Law's retirement party. My Google search for a local florist led me
to www.800wesleys.com, a Seneca, Ks
florist advertising it has been family owned since 1946. After reviewing
arrangements on the site that actually states "Welcome to Seneca, Kansas" and
"Seneca Wesley Berry Flowers", I called to place an order. I was not aware I
was calling a call center in Michigan. Wesley Berry Flowers had intercepted my
order by posing as a local florist.
Although I provided all the
necessary information for a complete order, they failed to provide the expected
service. While my credit card was not charged, the actions cost us a great
deal. The order placed was to be the singular representation of her four
children unable to attend the event. I received several excuses for the failure
from their service department (agent was in training, was not a local florist
for the area). Nothing was offered to me in appeasement, the manager I spoke
with felt they had done nothing wrong because my card was never charged.
Post order service from Wesley Berry Flowers is the worst I have ever
received. Three calls were placed before I ever received an apology. Phone
etiquette is incredibly poor, and I was disconnected or hung up on several
times.
I will report the deceptive advertising Wesley Berry Flowers
relies upon to the FTC, FTD, and better business bureaus.
----------------------------
03/25/09
Originally posted on www.floristseowatch.blogspot.com but moved to here.
To whom it may concern: I called [Wesley Berry Flowers] yesterday to order flowers for my
sisters birthday. I gave all her information including a phone number to the
business where she worked in case you needed directions. I gave my cell phone
number in case you had any problems delivering the flowers. I called her
receptionist to make sure they had no issues with her receiving flowers. Not
only did something get screwed up, but I received no phone call at all to alert
me and waited for several hours to hear from her about how she liked her
flowers. I never heard from her because they were never delivered. This whole
situation could have been corrected with a simple phone call saying you had put
in the wrong address. When I finally spoke to my sister last night she said she
had not received any flowers. I couldn't understand why they hadn't been
delivered since no one alerted me to any problems. I called this morning to find
out what happened and spoke to "dolly" who was extremely rude and told me to
"wait while she figured out what the problem had been." As if it were my fault
she was too lazy to pick up the phone. Instead of apologizing for an obvious
mistake and use of poor judgement, she demanded to know whether or not I still
wanted the flowers delivered today. I replied that my sister's birthday was
yesterday. She repeated her question still without apologizing for the mistake.
I told her just to credit my card because at that point, no way did I want to
give that person any business. I am surprised there is an email addressed to
customer service since it doesn't appear to be all that important to your store.
I will order flowers for my sister through someone else, probably
valentines flowers for valentine's day, and send this email to
all my friends and family. I will also post it on my Facebook, Myspace, and
other websites regarding poor customer service. I cannot believe I didn't
receive a simple apology from that woman. In this economy, it cannot be wise to
alienate clients. In the future, when people google Wesley Berry Flowers, they
will hopefully find sites where they can read about my experience. Thanks for
wrecking my sister's birthday surprise. I will make sure that she also posts
this email on her sites.
Sincerely,
Wendy Marie Thomas
Business
Manager