Not one flower on arrangement as i ordered.they charged me three
times for the same arrangement and never gave me 17 dollar credit they told
me.no bow on vase flowers looked like they were thrown in vase. pd for deluxe
arrangement lilies, carnations, and roses all pink but not one pink flower
came.last year ordered pro flowers came exactly as pictured.i qasuestion their
creditability as a company.
I cannot get off their spam email list. I have unsubscribed, sent emails and
left messages. I will NOT buy from them because of this policy.
Don't use
these scam artists who don't know how to keep customers, just get rid of them.
The worst service ever...ever. I contacted Just Flowers on a Thursday morning
because I had questions about delivery. I was ordering flowers for a family
member that had passed on. Her viewing was on Friday between 2pm-6pm. I called
to ensure that it wouldn't be a problem to delivered on time. The representative
assure me that it wouldn't be a problem and that they make it a point to deliver
an hour before viewing. So I decided to submit my order online. Well... to make
a long story short the flowers were delivered at 5:15pm. I am furious. The
family didn't even receive/see the flowers. I called customer service and spoke
to ten different representatives and they claimed not to be able to see the
order and kept transfering me and three of them just put me on hold and hung up
on me. I was not rude but matter of fact and maintain professional dispite my
anger. I was on the phone for one hour and twenty minutes. They eventually
credited me back ten dollars but for the hassle and horrific customer service
this company should not be in business. I will never use this company again and
will let people know of this experience. They were really good at apologizing as
I see they experience this quite often but an apology will not replace a moment
lost for a family that has lost a loved one.
I order once from
justflowers.com & now I'm getting 3-4 junk emails from them per week. I have
unsubscribe on their site, sent them emais asking to be removed from their email
lists, & called them directly. I'm still getting their spams.
Name: A. Coy
I ordered a bouquet
from justflowers.com to be delivered in the marina del rey area of california.
I ordered the how sweet it is bouquet because of its uniqueness. The bouquet my
sister received looked nothing like what I ordered. The justflowers service
dept. replied that the local florist had delivered a bouquet that was of equal
or greater value than what I had ordered so therefore it was ok. They also
called the recipient of the flowers twice asking her to send a picture of the
bouquet and identifying the flowers online--taking the joy out of receiving
them. I urge everyone to avoid this website. Service reps were
horrendous!!!!!
I paid for a $106 funeral arrangement to be delivered and received a very small, inadequate bouqet. It was definitely not worht anywhere near $106. I will never use Just Flowers again and would never recommend them to anyone for any occasion.
Criminal Defense Lawyer Sacramento
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05/14/09
Name: Deborah
From: Texas
I had a horrible experience with justflowers.com. I ordered flowers for my mother-in-law after the loss of her mother. I ordered from their website because they promised Sunday delivery. The flowers were not delivered, so I called the Customer Service number and nicely told them of the situation. The person I spoke to first said that the flowers had been delivered, when obviously they had not. Then, he called the local florist and said that they would deliver the flowers that day. My family had already left the state so I asked that the flowers be delivered to her home, and he refused. He offered a partial refund and I said that was not acceptable. He then tried to make it sound like I didn't order within their guidelines and I had printed receipts that proved that I did.
I asked to speak to a supervisor and he said he WAS the supervisor and threatened not to give me my money back or have the flowers delivered. He did not apologize at all. I truly have never spoken to such a rude person in my entire life.
A distant relative received the flowers four days later. We had ordered a green plant and they delivered a poinsettia! My mother-in-law never received the flowers.
Consumers, please do not use this company. Someone has to stop them!
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05/12/09
Name: Justin
From: Boston
I'll be brief. This company JustFlowers.com is a complete disaster. AVOID THEM AT ALL COSTS. Based on the sheer volume of complaints on this site and my recent experience, this business model does not work and the customer service department is completely incompetent.
I ordered flowers for a 5/8 delivery and it took me over 10 calls, 3 emails and several hours of hold time before I could even reach customer service today (5/12). I ordered a generic arrangement and they claimed they did not fulfill my order because they did not have "lillies to complete my custom request." This was clearly a fabricated excuse. They're hopefully delivering today and giving me a $10 credit. Wow. I'm tired just thinking about this sad excuse for a business.
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05/11/09
Name: Susan
"JUST FLOWERS" is my Mother's Day nightmare!!!!!!!!!!!!!! These "Just Flowers" people are probably just thieves!!!! DO NOT GIVE THEM YOUR MONEY.......or you'll find out like I did that "Just Flowers" well take your money, promise you the world, and FAIL to do a damn thing!!!!!
When you realize what "Just Flowers" has done or failed to do, you call, you'll wait forever, and then you'll get repeatedly disconnected!!!! If you ever do manage to get a live person at "Just Flowers", they will be really sweet, apologize and do ABSOLUTELY NOTHING!!!
When it's all over (and by that, I mean you've given up on getting any assistance
from these "Just Flowers" clowns!), you'll probably have to go to your credit card company to get your money back!
"Just Flowers" has spent a ton on advertising, including lots of fancy flash and widgets
on their website. It all looks soooo easy! But, good luck ever getting anything delivered!!!
Oh yeah! And, it's lots of fun repeatedly calling your Mother-in-Law to find out the flowers you ordered from "Just Flowers" on May 1st for Mother's Day STILL haven't been delivered. You will have to do this repeatedly because you won't be able to find out a damn thing on their website using your confirmation number like the drone on the "Just Flowers" "CUSTOMER SERVICE (Now THERE's a joke!)" line directs you just before it disconnects you yet again! What fun!!!!! You can imagine how my spouse is taking this!
You'd do a lot better to just send the money to your Mom.....because these "Just Flowers" clowns will take your cash and VANISH!......."Just Flowers" will promise to fix it on Monday and do nothing AGAIN! Their guarantee is a complete joke and so are they!
"Just Flowers" JUST SUCKS! Maybe THAT should be their new byline!!!! I'm getting it printed on tee shirts!!! Would you like one??????
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05/11/09
Name: Rease
From: maryland
They promised they could deliver flowers for mothers day even though we called on 5/10/09 around noon west coast time. I tried ordering through the 800 numer first simply to get verification first, but the cust ser rep was so inept at her job that I hung up and ordered online. Her inability to take a quick order should have been a warning, but I was in a hurry, so I went ahead and placed the order online. No flowers were ever delivered, and I have called over 5 times since yesterday. I have waited on hold over 30 minutes each time, without anyone picking up. The last call the recording stated that they could not provide delivery information and the line went dead. I am contacting VISA and hope they will not put charge through.
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05/11/09
Name (can be just your first name) : Lance
From: Las Vegas
Name of Florist : JustFlowers.com
Here is what happened to me !!!
I do not know what type of operation you are running but, what your Company did to me is inexcusable I ordered on May 6, 2009 as you will see on the confirmation you gave to me stating that this order would be delivered on Mother's Day. I now have a Fiance that thinks I did not order them in time and is fuming at me plus her mother who was disappointed that her daughter did not remember her on Mother's Day, I guess by reading this you a figured out that the ORDER!!! was never delivered.
How do I know this, because my Fiance went down to see her mom, and surprise her first with the flowers and then her getting there about 11:30 PM, well all I can tell you is one showed up. I know you are going to tell me that someone tried to deliver them but no one was home, (well they were gone for a couple of hours). I would believe that if there was a note on the door saying that but guess what there was no note anywhere. In all my years of sending flowers I never had this happen, I guess the only person I can blame is my self for deciding to try your company out, boy!!! was I wrong and yes I learned my lesson go with the companies I know locally in Las Vegas. But since this was going to Misouri, I would use a local
saint louis florist which I guess you are not and to me you have a misleading site.
I do not know nor do I care who's fault this is, I only expect to hear one thing from you. We are going to correct this and have it delivered first thing in the morning.
Please DO NOT DISAPOINT ME AGAIN!!!
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05/10/09
Name: Jim
From: washington state
Name of Delivering Florist : No Florist. They never sent the order to a Florist!
This Just happened this May of 2009.
I would like to suggest to you to investigate Justflowers.com. I know that there has to be more people that had to have a story like mine. Well let me start my story.
On May 6th I placed an order with Justflowers.com to deliver flowers to my wife on Friday May 8th before 1 PM. Well that surprised never happened. My wife had to go to the ER that morning so I asked one of her friends at work to watch out for the flowers to be delivered. Well the flowers never delivered. I called justflowers.com on Saturday May 9th to find out why no flowers were delivered. Well I was told first that the florist did not have time to deliver the flowers on Friday and that an email was sent to me to notify me. Well no email showed up and no phone call was made to inform me of the problem. So they asked me if that the flowers could be deliver on Saturday May 9th. I informed them that her place of work was closed and that she was in the hospital. I said that I did not know if she was going to be released on Saturday or not so I told them that they need to be delivered before noon which they said they could do that. Well they said they would call my wife whom they did and got the address and room number she was in. At 9:50am we were called again to ask if they could get another alternative address since they could not deliver the flowers again. Now I am upset and my wife is very upset because of the surprise is gone. I asked to speak to a manager when I called them around 9:55 am. I wanted a full refund. I was informed that all the managers were busy on the phone and one will have to call me back. I requested a call back by 11:15 am. Again No calls back any communication from justflowers.com. So my wife called them to find out if we could go pick up the flowers from the florist. Well we got the information and call Neilson Florist in Seattle and were informed that justflowers.com never submitted an order to them for florist. So again I called justflowers.com to find out why this happened. Well they blamed Neilson florist for rejecting the order. I then asked why the order was not sent to another florist if it was rejected. I was informed that the order got lost in the system. My wife checked my email and there is an email from justflowers.com and I quote "Thank you for your order to Irene for delivery on 5/8. Unfortunately we were unable to deliver your flowers due to the lack of quality flowers to complete your order on the date that you requested. Now mind you I started calling them at 6:30 am on Saturday May 9th and the email was sent at 8:47 am on 5/9/2009 not on may 7 or 8th. That was all I could stand. I just called them back and requested a full refund. I talked to a manager who's name was Samantha. She stated that my refund will be given to me in one to four business days. That is when I requested the contact address to the company so I can send letter to the company about my dissatisfaction with the way the company handled the whole ordering process and how it was never resolved. She refused to give me an address to the company stated that they could not give out this information to anyone. Well I have had it with them and I would like to get the word out about justflowers.com. And maybe you could investigate them to see if this happens a lot. I have saved all my emails from them just in case there is a problem with my refund.
I forgot to put in that I called Neilson Florist to tell them what I was told about them. When I stated that I was told that they did not have enough quality flowers to fulfill my order they were very upset with them because they did have the flowers. They just never received the order from Just flowers.
Editor's note: Many local florists do not accept orders from justflowers.com because they are known to give florists a lesser amount than what the customer paid for it. For instance, it has been reported that when a customer pays a $100 dollars for an arrangement that only $85 is given to the local florist. Hence, in an effort to avoid a complaint on the local level the florist will simply not take orders from justflowers.com.
In other words, when justflowers.com calls a local florist to make an order, the local florist will will say "no thank you - bye."
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05/0909
Name: Sandra Bailey
Email:
sgoff77@mac.com
From: Atlanta, GA
Name of Delivering Florist : I don't know
I have used justflowers.com in the past, maybe once of twice. I have no idea about the specifics of my order. What I do know is justflowers.com / flowerorder.com / flowerdelivery.com / mothersdayflowers.com and all the other web addresses this crazy company uses are emailing me 10 -15 times a day and I can't get off of the list. I have called and called and tried to unsubscribe through email. I can't get them to stop emailing me. It is so awful and frustrating. I don't know what to do.
This company is awful.
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04/23/09
Name: Roy
Email Address:
kaufmannrl@aol.com
From: DC
Name of Delivering Florist : justflowers.com
Ordered online for delivery following day.
The following day (late in the day) we received a note that they didn't have the flowers necessary to do the particular bouquet we ordered. We said OK to send the next day.
The next day (in the evening) they said that they could not find a local florist to make a delivery.
Very shoddy service.
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04/23/09
Name: David
From: Alamo CA
Name of Delivering Florist : unknown
Ordered the "Premium Stunning Bouquet" however received a bouquet not even as nice as the "Shown Stunning Bouquet" Price difference should have made for a spectacular arrangement. What was bought and paid for, was never delivered and customer service line was anything but helpful. I will never use this service again and if I can find out the local florist I will make sure they do not get my business or any from my friends either! EXTREMELY disappointed in the quality and service.
David
Prime Brokerage
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04/18/09
Name: Jack
From: Baltimore
Name of Delivering Florist : N/A
In the past I've always used a florist in Baltimore for all my floral needs, but I recently came across an online coupon presented by JustFlowers.com and decided to use it. Boy was that a mistake!! I think I'll stay with my original florist from now on when sending
Thanksgiving flowers to Baltimore.
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04/12/09
Wanda Fulton
Email:
adancr@aol.com
From: McCalla
Name of Delivering Florist : Fayes Florist Georgiana AL
Complaint: My Aunt died suddenly Tuesday morning, I learned the time for the visitation and the funeral Wednesday. I decided to use Justflowers.com and should have taken time to read the complaints and possibly would have been spared the emotional torment this created. I called my order in about 11:30 AM Central Standard time and paid to have it delivered in 4 hours. When I arrived at the funeral home at 6PM I saw an arrangement just like the one I had ordered but sadly the names on it were not mine. I live over 100 miles away and didn't get home to call until 11PM I was put on hold for 20 minutes then given a recording saying leave a message due to high volumes of calls. Come on at 9pm pst? They called me as we were driving down around 8AM.
first telling me that my arrangement would be there at 8:pm then 8:AM. The cards had been pulled so I looked at the arrangements since I had one exactly like the order to use as a measuring point. Nothing looked even close. The funeral director let me look at the cards and mine was't there. After a series of calls where they would use maybe this and maybe that I asked if we could wait until Monday I tried to forget and enjoy our family trip to Kentucky. I go two calls back to back while I was not in the car,but when I called back the rep asked my # and I realized that each perosn did that, no matter who, I burned up cell phone miniutes to end up at the same place. The 'florist' sent hot pink blooms according to them. My cousins searced the plants and could only find one other one not labeled, a begonia plant with a small spat. She is sending me a picture of the two plants and I am looking into the legal solutions, I have beebn in touch with the DA's office and have obtained a legal advisor.
04/16/09: Follow up from Wanda Fulton
Ths saga continues, the justflowers supervisor and I made a deal that they would take an azelia to my cousin if we gave back tue original the next day I received a phone call saying this deal was off the florist had changed her mind. So I waited a day and sent this to online rep.
From Wanda to Justflowers.com online operator....
MAKING AN ATTEMPT TO COMMUNICATE WITH YOU REGARDING THIS ORDER. ACCORDING TO THE BBB I MUST MAKE AT ATTEMPT TO RESOLVE THIS ISSUE. GOOD SCAM TELLING ME THAT THE AZELIA I ORDERED, A BUSH, NOT A DISH GARDEN BLOOMING FLOWER BUT PLANTABLE BUSH BUT THEN AGAIN NO ONE WHO HAS ANSWERED THE PHONE COULD PRONONCE IT
Welcome Wanda Fulton! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator March. Currently in room: Wanda Fulton, March.
March:
let me check your order first.
Wanda Fulton:
IT'S A NOVEL BY NOW
March:
Kindly hold as I check forst
March:
Okay kindly give me sometime, since i have no idea of what happened and need to check everything first okay?
Wanda Fulton:
HOLDING
March:
Im still on the process I apologize if it's taking time. This has gone through a long process
Wanda Fulton:
YES A LONG PAINFUL PROCESS
March:
We apologize for that. But as I go through all the process, we'll consult this with my supervisor and from there we will work together for this order Okay?
Wanda Fulton:
SURE
Wanda Fulton:
I HAVE A SUGGESTION, IF THE FLORIST DOESN'T WANT TAKE THE AZEALA TO MY COUSIN'S HOUSE PERHAPS THEY COULD TAKE THE PLANTS TO THE FUNERAL HOME, WHICH IS 25 MILES CLOSER. MY COUSIN GOES TO GREENVILLE EVERY TUESDAY TO VOLUNTEER AT THE LIBARAY
Wanda Fulton:
MY COUSN COULD TAKE THE OTHER TO THE FUNERAL HOME ALSO
March:
I see. Im so sorry about this. Let me check first ok
March:
We truly apologize for what happened, I show here that your order is a Plant Assortment, which has a decsription of Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant)
Wanda Fulton:
I DIDN'T SEE IT AS YOU READ, THE PLANT WASN'T DELIVERED FOR THE VISITATION AND THE CARD WAS PUT DOWN IN THE BASKET SO WHEN I ASKED THE DIRECTOR IF MY ARRANGENT WAS THERE SHE LOOKED AND CARDS AND SAID NO, SHE LET ME LOOK THROUGH THEM AND NO CARD. I ORDERED OR ATTEMPTED TO ORDER A BASKER WITH AN AZELIA AND A IVY AND A WHITE ELEPHANT LOOKING PLANT WITH RED VEINS I FORGET THE NAME B
Wanda Fulton:
THERE WAS AN ARRANGEMENT THERE LIKE THAT AND IT WAS BEAUTIFUL,
Wanda Fulton:
IT WAS NOT FROM ME
Wanda Fulton:
I AM WAITING FOR A PICTURE OF THE PLANT FAYES SENT BUTQ ACCORDING TO MY COUSIN I WAS RIPPED OFF
Wanda Fulton:
IT YOU KEEP READING YA'LL AGREED, I AM ASSUMING IN GOOD FAITH TO EXCHANGE THE PLANT FOR ONE AZELEA BUSH THEN CALLED YESTERDAY AND SAID IT WASN'T GOING TO HAPPEN
March:
I understand, We sincerely apologize but on our records it shows here that you have ordered Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant), which clearly states provides that there is no azalea for this. As we have verified previously this was delivered. Let me check with them again.
March:
Yesterday when you spoke to one of our representatives, they informed us that they do not have the azalea plant as you would like to request the reason why we cannot provide you the re-delivery
Wanda Fulton:
ARE YOU AWARE THAT GREENVILEL IS THE AZELIA SHOWCASE OF THE SOUTH?
Wanda Fulton:
ANE THAT THIS IS THE PREMIUM TIME TO PLANT
March:
Let me see what I can do.
Wanda Fulton:
THE GARDEN SHOPS ARE FILLED WITH THEM
Wanda Fulton:
TRY TO SEE IT FROM MY POINT OF VIEW.
March:
Im trying to check everything first.
Wanda Fulton:
THE ARRANGEMENT WAS ORDERED WITH PLENTY OF TIME TO GET TO VISITITATION BUT DID NOT MAKE IT, THE CARD MYSTERIOUSLY WAS LOST AND THE FUNERAL HOME SAID AT FIRST THE ORDER DIDN'T ARRIVE UNTIL BOMBARDED BY PHONE CALLS THEY SAID THE
Wanda Fulton:
then the arrangement I thought I ordered is not the one your records show could the error be on your end
March:
WE do not have errors on our end, the order that you have is Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant), you may also confirm that through your e-mail invoice
Wanda Fulton:
you never have errors?
March:
as we have reviewed your order i'm showing here that you have accepted a credit from us of $10. We filled the order to value and we apologize however we have exerted all options we can for your order.
Wanda Fulton is now off-line and may not reply. Currently in room: March.
Wanda Fulton is now on-line. Currently in room: Wanda Fulton, March.
March has left the conversation. Currently in room: Wanda Fulton.
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04/12/09
Leigh
You do not know the florist because they are not real florist at JustFlowers. They are order gathers and they are not real florist. They charge you a lot of money and then transfer it to a florist at a lower price. Call Your Local Florist and they will full to full order.