Real-Customer Experiences in their own words:

07/12/10

Name : Gail Stauffer
Email Address : ges111@hotmail.com
Order Number :
Name of Delivering Florist :
My Complaint : I ordered flowers for my mother last May (2009) from 1800Flowers using PayPal.  Today I went to check my balance and saw a $14.95 charge this month for something called Easy Saver Rewards.  I did not know what this was so I Googled the name and found these SCAM and Complaint boards.  I then went back to PayPal to see if there were any other charges.  OMG they have been charging me $14.95 a month since I order my Mom flowers on May 7, 2009!! (for some reason they missed two months)  So I have to fight for who knows how long to get a refund.  PayPal does not, of course, send out a monthly statement and except for Christmas time and holiday flowers I don't use the account.  I have not seen Easy Saver Rewards mentioned in the 20 or so emails I have read on this sight so here is another SCAM that 1800Flowers is associated with.  So, what have I learned today...never, ever use 1800Flowers again and check you PayPal account frequently!!!!!!

05/18/10

Name : Roxanne Kelly
Email Address : roxxkelly@hotmail.com
Order Number : 895709
Name of Delivering Florist : 1800flowers.ca/ Bloomex.ca
My Complaint : I placed a Mother's day order and the flowers were never delivered. I left numerous emails and messages and STILL have not gotten a response from a live human being. I am out $50, and just want a refund already, for crying out loud. I can't believe how terrible this company is!!!

Here is what I find telling: You can't get a hold of a single person in Customer Service, but you CAN get a hold of people in SALES - if they can't meet the volume of their orders, then why are they still taking orders in sales??? Maybe because they are greedy con-artists and this is nothing but a big SCAM.

Bottom Line: If they can't meet the volume of orders being placed, they shouldn't be taking any new orders.

05/13/10

Name : Selu Ika
Email Address : luvanloo@gmail.com
Order Number : 892521
Name of Delivering Florist : 1800flowers.ca /Bloomex.ca
My Complaint : Below is the email I have sent numerous times to both customer care and the coorperate offices. I STILL have not had anyone call me back as promised! I WILL NNNEEEEVVERRR use 1800flowers.ca/ Bloomex.ca again. The worst customer service EVER and theres no one you can talk to unless "THEY" call you...which wont happen for a couple days or even weeks!BEWARE of this company!

I ordered 2 All about you bouquets, 1 Blooming Joy with 1 vase and a card. 3 different orders all sent to one address.
My sisters recieved the 2 All about you Bouquet but my mother DID NOT recieve the Blooming Joy,she recieved a empty vase.

I called that same day and was told someone would call me back. NO ONE CALLED ME BACK. The next day I called and a woman told me they sent out a order to resend it THAT SAME DAY. That never happened. Today,4 days later, I called again and I was told they would resend my order.
I told the woman...I DID NOT WANT MY ORDER RESENT. My mother would not be home,mothers day was 3 days ago, and i was just not satisfied with the service and all the broken promoises I was promised. I just wanted a refund for what i didnot recieve. She said to me " Theres nothing I can do for you" and hung up the phone.

I called numerous times,left over 18 messages,spent hours on the phone. Only recieved 1 phone call back from a woman who hung up on me. PLEASE, PLEASE,PLEASE. I spent $211 of my hard earned money and im sooo frustraded that NO ONE is hearing me out. I just want someone to listen to me. Im praying someone would  try to understand why this is important to me. My mother recieved a EMPTY vase for mothers day. I have tried to be patient,but im sooooooooooo frustrated because your customer service hung up on me after she told me your company "has wasted one to many flowers" and accused me of lying when I told her I didnt order 3 vases.I can assure you. I AM NOT A LIAR. I work hard,Im honest. I have no reason for putting myself through all this frustration to cheat anyone. All im asking for is for someone to CALL ME and LISTEN TO ME. PLLLLEASE! PLEASE!PLEASE!

05/11/10

Name : Gary Bachelor
Email Address : gbachelor@att.net
Order Number : 891973
Name of Delivering Florist : wecare@1800flowers.ca
My Complaint : This experience with 1-800Flowers was the worst customer experience I've received in a long time.  I placed the order on the US site for delivery on my daughter's birthday on May 10th in Canada.  I've done this every year for many many years - always in the past using a local florist to set up out of town delivery.  This was the first time I used 1-800Flowers for delivery and it was the only time she did not receive the flowers.

I received 2 email confirmations. When the order was not received - I tried their live chat - it was "dead."  I tried their 800 number and was told my order did not exist and that I must of place the order with some other company.  I said that I would be happy to forward them the 2 emails confirming the orders and was told "we can not take personal emails."  After 45 mins on the phone I was told that because the order was to be delivered in Canada that I would have to call a different number.  I did and was routed back to the US in a perpetual catch 22. I still have not been able to talk to anyone live that will acknowledge that the order was place - but they did manage to charge my credit card.

I WILL NEVER USE THIS SERVICE AGAIN AND WOULD NOT RECOMMEND 1-800FLOWERS TO ANYONE!!!!!

05/09/10

Name : Wendy Van Sipe
Email Address : wendyvansipe@charter.net
Order Number : W00652302349348
Name of Delivering Florist : Never got delivered.
My Complaint : Very, very disappointed. Ordered flowers for my stepmom, who lives up north. Ordered them on Monday, to be delivered on the Friday before Mother's Day. Wake up on Sunday (Mother's Day) morning to an email saying "Due to overwhelming holiday volume, we are unable to process and fulfill your order. We sincerely apologize for any inconvenience this may cause." Seriously?? So now it is too late to do anything for her since we live so far apart. I would have thought ordering them so far in advance would have been doable. Yeah, got my money back and a credit but nothing for my stepmom, so I'm sure that made her feel just great. Thanks  

05/08/10

Name : Olga
Email Address : delacruzolga@comcast.net
Order Number : w00542403763071
Name of Delivering Florist : w00552504502694
My Complaint : May 8th, 2010
Happy Mother's Day!!!
Think this is a late wish? Well, let me tell you about my flowers! First of I want to tell you that for a company who is supposed to be dedicated to giving emotions of joy, peace and support, you guys are bad. So I ordered 3 arrangements of flowers from flowers.com on Thursday  or Friday the 7th of May, to be delivered by May 8th before 7pm. This of course was according to the lady who helped me on chat because the delivery time is "SUPPOSED" to be 9-7pm. To be on the safe side, I didn't even bother ordering them for a Sunday because I imagine that would turn into a fiasco.little did I know. To make things easier I placed the orders all for the same address, a hair salon where my sisters and mother would be for the day. I got there Saturday morning at 10:30am and at 7pm when I got tired of waiting for a delivery truck, I decided to call Flowers.com. I waited 25mnts on the line to find out that UPS had rescheduled all my orders for May 10th.the day AFTER mother's day. Now, why wasn't I notified early enough so I could change my plans was my question, to which she said "I apologize" Now let me explain, I have worked for the last 6 years for a customer service company and I know how well representatives are trained to say "I apologize for the inconvenience." Without meaning one letter! I asked her again, why wasn't notified and she didn't have an answer. So I asked, okay.what now?" she said." let me speak to my supervisor." Let me tell you that this must be Charlie from Charlie's Angels, because he was MIA at all times. You would think someone would take ownership and explain to me how this happened a second time, because oh yes, you could check my record, it happened last year too! But no, instead the supervisor told the representative to offer me free flowers. Free flowers are you kidding me?! She didn't understand it wasn't about the FREE FLOWERS or a 25dlr coupon she also offered. It was about me feeling valued from a company to which I have been faithful even after disappointments. Of course I said no. I asked to get a refund back to my card for all the transactions and when I asked her how long the refund would take she said "one billing cycle" ONE MONTH! It wasn't bad enough what I had been put through but I had to wait a month. She asked me to hold on again to speak to her supervisor "Charlie" and after 7 mints came back to me and said it would only take 3-5 days. At this point, I was furious about Charlie, the flowers, her not knowing what happened, because even though she was nice, she didn't know bottom line. I said okay, place the adjustment and I'll look forward to writing a letter to corporate. When I asked her for the corporate address to voice my opinion, which no one might really care about in your company, she said I  have to submit the complaint with UPS. Oh that was a slap on my face. When did UPS turn into a flower company? Why do I have to call UPS because they rescheduled my order? I didn't make any arrangements to UPS, I placed my orders through FLOWERS.COM! I understand that you might need to go through them for delivery but as a consumer, why should I care? I relay on you to provide the service I paid for and you give me that answer? So I asked her again for the corporate address and she again said I could go online. So at this time, if she wasn't going to give me the address,  I asked for Charlie to give it to me, or his supervisor, or his supervisor or his supervisor.. But I felt offended that first; the supervisor never took the time to explain and empathize with me and treated me like I have no opinion to voice.  She placed me on hold for another 3-5mnts and came back "magically" with a corporate address 1OLD COUNTRY ROAD in NY and said would send me a survey for me to fill out. Now why should I even bother to fill out a form when no one but her because she was stuck to the line, offered to speak to me and give me clear answers? So here I am many days later, writing a letter which I'm sure no one will even pay mind to, just because I'm so frustrated. I hope you guys had a happy day and not that I expect an apology. That would be too much to ask for.but here is my number and address.
PS.she had no clue attention who.so I did the best I could.

Olgalidia DeLaCruz
3304 Cooper Avenue
Merchantville, NJ 08109

05/06/10

Email Address : lollanna@nyc.rr.com
Order Number :
Name of Delivering Florist :
My Complaint : Do not use 1800 flowers!! not only are they outsourcing their customer service to India, but they don't tell you about a service charge and jack up the prices and double charge you.

04/16/10

Name : Ayla
Email Address : ayla_cal@yahoo.com
Order Number : 8753159
Name of Delivering Florist :
My Complaint : I placed an order today at 10:00am to be delivered the same day. I asked them to deliver between 2pm - 2:30pm to a graduation ceremony. I let them know that the recipient would not be at the graduation location anytime after that. This gave 1800Flowers a HALF HOUR time frame to get there. I was told there was no guarantee that it would be there between that time BUT as a consumer I believe a HALF HOUR time slot was MORE THAN enough time to get there. I placed the order 4 hours in advance. There would be no point in ordering flowers for someone (who would not be at the location for delivery for a long time) if you cannot guarantee a HALF HOUR time slot. Saying that the flowers will be delivered anywhere between 9am - 7pm is outrageous. I even asked the customer service rep if 1800Flowers is good about fulfilling the time request and she replied YES. I spoke to 2 different customer service reps that said YES. I figured since 1800Flowers was a big company that this HALF HOUR request was REASONABLE and definitely DO ABLE. I was wrong. I had to call back NUMBEROUS times to track my order (which wasn't much help because they had no info on it). I FINALLY got a hold of someone who had an answer and told me they missed the recipient and obviously the time slot. I then had to give the recipient's home address for it to be delivered tonight instead! Can you understand my frustration!? They offered to have it delivered tomorrow. What would be the point of having it delivered tomorrow if her graduation was today!? Had I known this was going to be SUCH A HEADACHE I would have went to a local florist who most likely would've been able to deliver on time. I am so disappointed in 1800Flowers that I will NEVER be a future customer and will let ALL of my family and friends know to never go to 1800Flowers either. The only thing they did to make the situation SOMEWHAT better was refund my order, which I will be getting back in 72 hours. I hope that won't be a headache getting back eithe

----------------------

03/30/10

Name : Jessica
Email Address : jessica.ann.mcguire@gmail.com 
My Complaint : Okay so tonight when I got home I had an overdraft fee for something from TLG Live Well.  I had no idea what that was until I got onto the internet and did some research, and the very first story sounds exactly like mine.  They charged me $38.99 after I had ordered something last year.  I am definately going to take care of this right away.  It is $40 that I did not spend.  I am angry!!!  And they will definately hear about it.

03/25/10

Name : Robynn Calloway
Email Address : callowayhome@cox.net
My Complaint : We purchased flowers as a result of a death in a family and have been charged every 3 months $38.99 since that purchase.  As a business we have a ton of receipts and I kept thinking I was loosing it until I was charged again yesterday for the same amount and decided to do a search on the net.  WOW!  Yes,
1-800 Flowers somehow got us associated with this company even though they deny giving my information.  I did not authorize a "membership" of any sort and I would love to hear the recording that says I did.  I won't purchase anything from this company again as the original $129.99 purchase is now $285.95.  The first person I spoke to at TLG live well said they could only refund one charge and after demanding a supervisor he says they will refund it all.  We will see. 

-------------------

03/04/10

Name: Eileen Tarrab
Email: etarrab@comcast.net
From: Moraga

Upon hearing of the passing in the family of our friends, I immediately ordered flowers to two families' homes in different areas. I received a delivery confirmation that day. Two days later I was talking to one of the families and they didn't mention the flowers I sent, so I asked. No, they didn't receive anything from me or the other house. I called 1800flowers and they offered my money back. What the heck.   It is too late to reorder as people are leaving town for the funeral some distance away. I asked 1800flowers what happened, who dropped the ball, and they blamed the florists--In two different cities??? Come on. They won't give me the name of the florists so I can ask. Basically they just took my money and never placed the order.  I am very embarrassed as my son is marrying into this lovely family in 3 weeks and I look like I don't care about what they are going through. First and last time with 1800flowers.

----------------------------

02/18/10

Name: Rhonda Rodriguez
Name of Delivering Florist: : Drop Ship

UPDATE to my review below...  BTW, I am still ticked, but I don't feel it would be right not to let everyone know the end of the saga...

Monday, February 15 UPS comes, UPS goes... no flowers.  So I call and speak with an operator who states that the first operator made an error and 1800flowers cancelled the redelivery.  As you can imagine,  I was less than pleased so I spoke with a "supervisor".  He told me that UPS wasn't delivering on President's Day....  I of course questioned him several times and he insisted "No.  No UPS deliveries today."  After I sufficiently let him hang himself, I announced that in fact I has spoken to the UPS driver personally on our receiving dock, and was well aware that the "supervisor" was in fact a liar.  I asked him if he wanted to rethink whe he just told me... He promptly hung up on me!

So now, I am LIVID!!!!  I spoke with another operator, who gave me corporate's phone number.  I called and spoke with someone in the corporate customer service who told me that he only works there seasonlly and this will in fact be the last time he works for them.  He estimates he has about 2 minutes between calls like mine... wow.  He did indicate that a refund had been processed and my husband would be getting his money back.

Now, I should have been happy with that, but let's face it, this really did put a damper on my Valentine's day... so I called ANOTHER operator.  She was very sweet, apologized prefusely (I really feel bad for people like her) and said that I would be getting a special delivery, as an apology for what happened...

And did I.  I received 2 dozen long-stemmed red roses (of course, I had to assemble them myself, but at this point, what the hey) that came in on Feb. 16.  They have begun opening and their quality is fantastic.

So here's where I stand. They did make it right, however it took me no less than 3 hours on the phone talking to 11 operators. If this had been the quality in the first place, then there would be no discussion, after all, I don't hold 1-800 flowers responsible for my husband being cheap.

Oh, and my husband.  Well, as I said the stems I received were dead, so I tried to revive them, to no avail.  I did want to him to see them in person (trust me, the photos I took could not do them justice) and kept them on the counter until he got back.  Everyday I had to clean up curled, dead leaves.  Finally he arrived on Tuesday and when he saw them, his comment was "Dissappointed?  I can't believe you haven't divorced me! This is pathetic and not what I ordered!"  Apparently he was correct.  He did in fact order SOMETHING COMPLETELY DIFFERENT at the same price.  They substituted items in from what he had actually sent. 

------------------

02/15/10

Name: Rhonda Rodriguez
Email : rhonda.erickson@yahoo.com
From: Austin, Texas
Name of Delivering Florist: : Drop Shipped

First, let me start by saying that, if like my husband, you use 1-800 Flowers, you may save a few dollars, but you will pay for it... forever.

My husband isn't what I would call cheap (well, except apparently when it comes to flowers). I have top notch vacations, beautiful jewelry, and anything a girl could want... except apparently flowers on Valentine's day. I did however get stems. Dead stems with no bloom in site.

He ordered a rather inexpensive (read: CHEAP) gift from 1-800-FLOWERS (his fault, not theirs), but what we at the office deemed a totally inappropriate gift for a wife in photos on the website was a JEWEL compared to what arrived in the cardboard box.

The $1.00 store teddy bear was ratty, but nothing could prepare me for the "flowers". What was supposed to be miniture roses was actually 4 dead stems with dead, curled leaves. All of which were put into florists foam that was dry and crumbling. I went from being 100% ticked at him for being incredibly cheap, to laughing hysterically.

The operator (btw, if you are working a phone that requires you to speak English then you need to actually be able to speak English) was insulting and unhelpful. I confirmed to her what it was supposed to look like, but then she said "I know what your husband TOLD you he sent you." I replied that my husband THE DR. had no reason to lie (after all, I know what he ordered, it was pretty pathetic, but at least it was alive and had 4 blooms). What I have is dead, dead, dead. Supermarket flowers are 1000 times better than this junk.

I was promised on 2/12 that I would be getting a new bouquet on Feb. 15 that was an upgrade (hey, great Valentine's, a day late). Well, after hours on the phone and speaking with 2 operators, 2 managers, and a guy at corporate, the operator that took my call originally SCREWED UP and there will be no delivery today. Now they are promised for tomorrow. I doubt I'm getting anything.

--------------------

02/14/10

Name: paula
From : new york

text area : sent flowers for valentine's day. ordered on the ninth and were to be delivered on the 12th. well they never were delivered called on the 14th and instead of making good on my delivery they canceled my order. never again next time i will use ftd which uses local florist.

------------------

02/13/10

Name: Devin
Email : d.ganness@gmail.com
From : Queens, NY
Name of Delivering Florist: : Not sure of the delivering florist

Ordered two arrangements for my fiance' for Valentine's day, today is the scheduled delivery date. So far i only received one arrangement and it's almost the end of the day. The arrangement received looks pathetic, nothing like the image they have alongside the product description. This is the second time i ordered and it's a big disappointment. I ordered the rose romance, and it had 4 roses and some other flowers i can buy locally for literally three dollars a bunch. The arrangement cost 65 dollars, i know that difference cannot be the price of the vase.

----------------------

02/13/10

Name : ingrid
Email: curlyinga@yahoo.com
From: miami, florida
Name of Delivering Florist: : 1800flowers.com

it's the day before Valentines Day and my poor boyfriend that is not in the country has sent my roses via 1800-flowers.com. Bless his heart. As I receive this box via Fedex I eerily open them to find a dozen multi-color roses. I was in shock to say the least, I was insulted quite frankly. Let's start with the fact that the rose petal were picked on, it is obvious that they removed petals. They pretty much sent the bud of the roses. I was enraged!!!
I had ordered from this company once before, orchids for my mother on Mother's Day. Same issue, $180 dollar orchids down the drain. Wilted flowers is what she received and let's not even go down the route that they look NOTHING like the images they provide you. NOTHING!
So this is my way and attempting to tell the world about this company. They eventually reimbursed my boyfriend, but the embarrassment was done.
To every person out there ever thinking about sending flowers through this company, please DO NOT!!!! It has to be the crappiest florist EVER! Stick to local florist or companies that use local florist in your area.

-------------------

02/12/10

Name: Richard D.
From : Oklahoma City Oklahoma

No flowers for my wife for last business day before Valentine's Day.  I got the call from India at 4:45 pm.  What a disappointment. I will never trust this company with my business again.

--------------------

02/11/10

Name: Debbie
Email Address: debbie.spangler@gmail.com
From: Lancaster SC
Name of Delivering Florist: :

I bought 6 boxes of Harry London candy that had a peel off sticker on them for $20 on an order redeemable instantly. Placed an order using 2 of the stickers. Now I am being told the others will not work, so I call CS. I had thrown the receipts away, after all, it was candy. I Just wasted 1 hour of my time on telephone . No results. I am to set a box of candy on scanner or else tear off the bar code & destroy the box, before I give it to someone, to prove I bought it. I have 6!!! boxes. All the same bar code. They won't take a picture of all six lined up on couch which would make more sense. So, since all bar codes are identical, I could take a picture of one bar code and make 100 copies!!! What an intelligent company. So I get to spend the rest of my day writing corporate and fighting over something that was suppose to be an easy rebate. Won't deal with this company again after this. I will be writing every blog I know of about this. Free publicity! My attorney general will also hear about this. Good luck people. You are dealing with some bad customer service!And I still don't know if the flowers I ordered will actually get there. Happy Valentines Day!

-----------------

02/11/10

Name: Lisa
Email: lisa_montgomery@msn.com
From: Atlanta, Ga
Name of Delivering Florist: : FedEx delivered

I ordered daffodils for my sister-in-laws 40th birthday.  The entire purchase was $35 including shipping.  What arrived to her was the most pathetic looking mug with moss growing out of the top?  I called customer service and she did not speak English.  She was rude and could not understand me.  It turns out, in the fine print, that the flowers are "pre-sprouted."  So, it was $35 for a mug!  Who would send a mug?  The photo on the site were these gorgeous flowers. They could not help me and refused to let me speak to a supervisor after respeated requests.  I was so upset as I really wanted my sister-in-law to have flowers.  When you search for the term "pre-sprouted" on their site, it doesn't even come up!  Who reads the description of flowers? That is what the photo is for.  It turns out it came with all these instructions on how to grow them? It's so stupid and such a rip-off.  And I was on the phone with a non-English speaking customer service person for over 25 minutes and got nowhere.  I have used them in the past and been pleased, but I will never use them again.  This has been such a disappointing experience.  What an extreme waste of money and time.

-------------------------

01/29/10

Name : Tracy Rosalies
Email : tracy.rosa@rx-claims.com
From: Dallas, TX
Name of Delivering Florist: : drop-shipped

Worst anniversary present is getting the cheasy 1-800 overpriced flower order and then receiving $39.99 / quarter billing that I could not find out how to get stopped!!  There is no phone number for the TLG LiveWell; I never thought it would have been associated with flowers by the name.  Thank goodness people are blogging about this rip-off.  Keep alerting people. This is underhanded! They eventually refunded all 3 quarters of payments they took out of my bank account.

01/28/10

Anonymous:

 
$39.99 Charge from TLG Live Well for a service affiliated with 1-800-FLOWERS! Exactly 7 months after placing my order my Credit Card was charged for a service that I never registered for when ordering. This is a complete scam and I have lost all respect for 1-800-FLOWERS amd plan to spread the word! Please check your credit card carefully and call to get your refund immediately! 

-----------------

1/24/10

Name: gayle
Email: gking19@cox.net
From: scottsdale,az

TLG*LIVWEL
I was charged 12.99 to recive couponsthe coupons came and i would not use any of them i want to cancel. I think It is terrible the way you try to get money out of the consumer.

------------------

01/24/10

Name: kfrisbie
Email: kathlmf@gmail.com
From : nc

Billed for something I did not sign up for and want removed from my bank statement and reimbursed

-------

01/21/10

Name: Roberta Sinnott
Email : mexroadrunnera@aol.com
From : Flordia

Checking my deb I have been charged $39.98 I did not order anything or o.k. any chargesthis is from1800flowers 

----------------

01/18/10

Name: T Whitfield 
From: Houston

I called on Saturday 1/16/10 to get flowers delievered the same day. Not only did they not deliver them I am currently know on my 8th phone call to these people about the flowers not being delieverd today as promised. I asked for a refund but it was 1-800-flowers that indicated they would still deliver the flowers. I have been on hold now for 10 min, listening to this Godawful music and about to explode when the rep comes back. The flowers were $80.00, they provide you a useless confirmation number and tracking number. It's insane. I will never ever do this again. It's not worth it.

-----------

01/14/10

Name: Marilu
Email: marilup13@hotmail.com
From: QUEENS NY
Name of Delivering Florist: : Drop shipped

I had purchased flowers for my sister in November of 2009. I had not made no other charges to 1 800 flowers.  Suddenly I noticed today that I had been charged by TLG Live Well for $38.99 and I don't know for what.  

------------------

01/02/10

Name: Sophie Lonaberger
Email: sopcha@aol.com
From: Florida

I am being charged on my credit card $38.99 from TLGLiveWell.   If this comes from me ordering flowers from you, I will NEVER order flowers from you again and will let all my friends know not to order from 1-800-gloertd riyhrt. 

-----------------------

12/30/09

Name: pat evans
Email: solitareclayfan@yahoo.com
From : Illinois

I ordered on 12-19-09 for delvery on 12-22-09 and by two days after delivery 3 of the 5 roses in the arrangement were dead called them up on saturday told lady at 1800 flowers what had happened she asked me would you like us to redeliver and i said yes  were to do redelivery on 12-28-09 no flowers called them 3 times to find out where they were was told by 1800 flowers  that the florist told them i already signed for them at 1:30pm  i said no way i did not,was told a different florist would do teh redelivery on 12-29-09 well guess what still no flowers ,they would investigate to late florist closed they called me no text messaged me today at 4:30pm stating the florist they got for redelivery could not do it and that they never let them know this, wouldl refund my money,that's not the point if you tell someone you'll do a redelivery then do it dont lie abt it ,they also said orig florist told them they attempted redelivery but for some unknow reason did not,i said how can they attempt a redelivery i thought i had already signed for them according to those idiots. so buyer beware they dont even know the meaning of good customer service let alone know how to treat others with dignity and respect not a good place at all to do business with at all,NEVER NEVER AGAIN THERE BAD BAD NEWS PEOPLE

-----------

12/16/09

Name : Goro
Email: goro@wearfirst.com
From : New York, NY
Name of Delivering Florist: : 1800 flowers

I ordered Martha Stewart Ambiance Amaryllis Bouquet to deliver to my friend in Baltimore 5 days in advance. Yesterday he received the flowers from 1800 flowers & they were dead. He called me to tell me that he called 1800 flowers. If he did not call me, I would have not known they delivered dead flowers.

I also sent cut flowers & flowering plant to 2 of my friends. I called 1800 flowers to check if the quality of flowers were OK. The customer service could not tell me if the plant will be OK.

I have sent my friends flowers from 1800 flowers. This makes me nervous that if they have been delivering quality flowers to my friends.

I have e-mailed them questions on fresh rewards. It is so complicated to use this points. Some of the points I accumulated expired because I did not know when I accumulated those points. Nobody from 1800 flowers has replied.

------------------------

12/09/09

Name: Olive Zacharek
Email: oaz2@aol.com
From: syracuse ny

I found the flowers in my garage about an hour ago and they were frozen stiff and had to be thrown out.  They were sent by Nancy Telzyn a travel agent in Bloomington CA.

-----------------

11/18/09

Name: Karyn Kiger
Email: skdnkiger@comcast.net
From: Sacramento, CA

I just found a $39 charge on my bank for this service.  Had no idea that it had happened.  the service for the flowers I orderd at mothers day was horrible.  One mom got her flowers three days after mothers day, the other one never did, 1800 flowers said her address did not exist. now 5 months later I have this charge and i cannot find out how to contact them at all to remove the service.

-------------------

11/04/09

Name: Oscar
Email: paolab625@gmail.com
From: New York
Name of Delivering Florist: : 1800FLOWERS

I placed an order of flowers to be delivered to my wife at her job, flowers had to be delivered before 2:00pm and I specified that to the customer rep on the phone, she made it clear that they would be delivered on time. My wife calls me to tell me that they called her to tell her that they could not deliver the flowers on time and wanted another address where they can be delivered. I cannot believe that they would actually call the recipient directly knowing this is a surprise. Ruined my surprise to my wife on our Anniversary. It was my first and last time using 1800 flowers and will not recommend it to anyone, I will be sharing my bad experience with everyone I know, I think it is totally unacceptable and bad service.
When I called to cancel my order and to tell them what happened they did cancel the order but did not even apologize or recognize that it was bad service on their part or tried to do anything about it, it was as if nothing had happened and they can do without the business. I must say that I am extremely disappointed with the service I received from 1800FLOWERS and will never use them again!

------------------------------

Tracy

-----------------------
06/23/09

Name: Bob
From: Michigan
Name of Delivering Florist: : drop-shipped

I ordered a blood orange tree & the picture depicted a plant that was full of leaves & had thick branches. But when I received it, I basically could count every single leaf. I am so disappointed.

---------------
06/02/09

Name: Eileen
From: New Orleans

I am DONE with 1800 flowers! I have had 3 bad experiences recently. On easter i received half dead wilted flowers and was supposed to get an easter bunny.  When we called the florist they said they would fix the flowers but simply changed what they came in and went to Wal Mart and bought a $5 bunny and added it. This was a $100 rrangement

Next time was on Mother's day where my husband and I sent both of our Mother's flowers they came shrink wrapped to them (again half dead and wilted)and out of water.  Both arrangements were $70

The last time (3 strikes and you are out)just a few days ago my husband sent me a $150 arrangement for my birthday.  Yet again the flowers came to me half dead.  I was soo irate!!! I called the florist to have them come and pick up the arrangement then contacted CS at 1800 flowers. By the way, my husband is overseas in Afghanistan. I told them I wanted to return the flowers explained my recent experiences and asked that they credit my husband's credit card.  They would not issue a credit to my husband because they said they needed to hear from him even though I had the flowers returned to the florist. Apparently the florist was made aware that they were not getting paid and made 3 nasty phone calls to me threatening me to stop contacting 1800 flowers customer service.  The whole experience was a nightmare!! I spent over 3 hours on the phone with 1800 CS and got nowhere.. bottom line WE WILL NEVER DO BUSINESS WITH THEM AGAIN!!!  I will also tell as many people as I cn to never use them!

------------------------
06/01/09

Name: Patrick
From: CA
Name of Delivering Florist: : Never Delivered

Ordered flowers for our 1st year wedding anniversary...they never showed up. I had a similar experience when I ordered diamond engagement rings but that is another story all together. Any way,  a call to their customer services reps yielded no results.  I can't expect someone in India to know what happened to my flowers.  Will never order from them again.

---------------------------
05/30/09

Name: C.
From: Florida
Name of Delivering Florist: : 1800flowers

My daughter ordered three floral items through 1800flowers for Mothers Day and NOT one arrived in decent acceptable order.  My order was for a fern in an apothecary jar. The fern was 10 times too big and would not fit in the jar. There was no moss which is vital for survival in this type of set up.  The jar was warped and the lid would not fit properly. The fern died four days after delivery. I contacted 1800flowers and got a response saying they were too busy and to recontact in two weeks. My daughter tried contacting 1800flowers and was blown off. She lost $60 plus the delivery fee.  Her second order was for a floral arrangement.  A day after delivery she went to visit and saw what she paid $75 for.  It was a mess, the roses were dried up and almost dead and the arrangement was filled with lesser valued items ie: greenery stems and baby's breath.  The third arrangement was also a floral and the same problem occurred...close to dead flowers and filled with leaf cuttings. 

1800flowers is an absolute rip off! The amount of money that my daughter spent was enormous but she wanted to give something special to her mother and mother-in-laws on Mothers Day.  What arrived was a disgrace and customer service offered NO HELP! Save yourself the embarrassment, if sending, and the disappointment, if receiving and shop somewhere else.  This economy forces us to make better choices and spend our hard earned money more carefully and 1800flowers is NOT the place to shop.

---------------------------
05/28/09

Name: Joy
Email: joy1712@comcast.net
From: Minnesota

I am extremely disappointed with the service I received from 1800 flowers.  I placed the order (number W00552503266244)online for a visitation/funeral that took place on May 26th.  The flowers were not there when we arrived for the visitation and I had to leave the funeral home to place a call to find out what the problem was.  I was told they were on the way.  They arrived only 15 or 20 minutes before the start of the actual service.  I have called three times and been placed on hold for up to 25 minutes and also cut off.  I have been understanding and friendly to staff but they have been uncooperative and rude and have basically told me it is my responsibility to call them to verify that my flowers will arrive when I need them.  Isn't that the job of the flower delivery company?  They had my email address and cell phone number, if they could not fulfill my order on time than I should have been notified.  I could have picked them up myself to spare me the embarrassment of having a late arriving arrangement.  I was also given the excuse that it was memorial day weekend well, all the other flowers managed to make it there.

--------------------------
05/27/09

Name: Melissa
From: Maryland

On Sat May 23 I order a floral arrangement for my grandmother's funeral on May 25.  The order was accepted.  I called to confirm the next day and received confirmation that the order would be delivered.  When I was informed that the arrangement did not arrive I contacted 1800 flowers and was told that they did not know what happened and that the florist was not answering the phone.  I was refused the name of the florist.  I was told that maybe they would arrive late although it was an evening wake.  The day after the wake I received two emails informing me that they could not fulfill the order and that they could ship something the next day and offer a 20 percent off coupon.  I hope they go out of business.

----------------------------
05/20/09

Name: Jenn
From: Redmond,WA
Name of Delivering Florist: : Canada 1-800-Flowers

I ordered a sympathy order for a Canada address and never heard from the guest that they didn't receive their flowers but I kept getting email from 1-800Flowers. I looked at my order online ans sure enought the delivery date was changed for a month later. I didn't think much of the emails as they just said "Updated" on my status. Then I called the number provided in the email and talked to man that was the most unhelpful service rep I've ever talked to. He had no explanation for why my order wasn't delivered and so I asked to speak with a manager. He said there weren't any onsite and that he's email for someone to call me. Of course no one called. So I called back and got a different service rep. This one the proceeded to tell me that in the email it stated for me to contact their Live Chat people. Ok, that was the worst idea and experience. They continuously patronized me and accused me of calling to change the delivery date, of which I NEVER did.

All together I never received my call from management with some sort of explanation of what went on and to top it all off I'm getting refund with Cancellation fees!!! I don't agree with that but now who do I call??

Editor's note: Tweet 1800flowers directly at www.twitter.com/1800flowers 

------------------------------
05/18/09

Name: Jackie
From: Spring Creek, Nevada

This is a follow up from my post on 5/11/09-

As a result of 4 phone calls and 12 e-mails which included sending photos of the damaged product twice, 1800flowers finally sent my Mom a new flower basket. Of course they didn't have what I originally ordered but claimed to have sent a higher priced item. It appears based on their site, it does cost approx. $10.00 more. Also it was delivered by a local florist, not shipped UPS. It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint however by sending my e-mail confirmation and my order number multiple times, they were able to correct it. Grrrr....

------------------------
05/17/09

Name: Robert
From: Jacksonville
Name of Delivering Florist: : 1800Flowers

I Own a florist shop in jacksonville florida and decided to go through 1800flowers because i could earn rewards points and could help clients save money. If i was to partner up with them I would pay more than I spent, I opened my business in 2008 so i am a fairly new business with little cash flow. I use 1800flowers but it comes to find out when they pack their flowers that are shipped via ups or fedex, they do not put any water or gel packs in the container, they leave them dry, My grandmother got flowers for her birthday and they were dead and not the flowers that I ordered for her which in the end customer service wouldnt even refund me any money or send an replacement shipment to her.

----------------------------
05/13/09

Name: Cary
Email: cary@czcpa.com
From: Dix Hills, New York

I have NEVER had a WORSE experience in ordering anything online, or over telephone. YOu have the worst services I've ever experienced.  Its hard to believe you are even still in business. Flowers for my Mother for Mothers Day were to be delivered on the Saturday before Mothers Day. It is now Wednesday 5PM after Mothers Day, still no flowers.  How do you possibly do this ????
------------------------------
05/12/09

Name: William Reno
Email: SHABARENO@YAHOO.COM
From: Burlington, KY
Name of Delivering Florist: : FEDEX.....!????

On 5/5 I ordered flowers for my mother through FTD.COM and flowers for my wife through 1800FLOWERS....both to be delivered 5/6. My Mother received her flowers delived through a local florist with no problem, my wife's flowers still show as waiting to be picked up by FEDEX on 5/12! FEDEX.....? What's up with that? So much for a Mother's Day gift for my wife! I have tried numerous attempts of contacting 1800FLOWERS since 5/6 with nothing but "canned" replies through email and forget about their Customer Service number....your on hold FOR-EVER! Finally Sunday I requested my payment back through PAYPAL....this was immediately escalated to a "claim" for them to evaluate both sides for 14 days....UNFAIR! I paid immediately I expect immediate restitution of my payment to my account! I will NEVER deal with 1800FLOWERS again and I would tell anyone looking to use their service NOT TO! Please free to share this experience with your friends and loved ones'....I'd hate to see others get taken by these CROOKS!

------------------------------
05/12/09

Name: Renee
Email:
From: Memphis, TN
Name of Delivering Florist: : Unknown & UPS drop-ship

On February 7, 2009 I ordered a same day delivery of flowers to my grandmother who was in the hospital recovering from a heart attack. The flowers never arrived. I called the Customer Service department and inquired as to the whereabouts of my order. They had no idea what happened, but assured they would have them delivered the next day. I had to give them a second address to deliver them to, since my grandmother had been released from the hospital. The flowers still did not arrive to the second destination, and I had to call Customer Service again. My grandmother had, by then, moved to my unlce's house to recover. I gave the third address, and the flowers still never arrived. I called Customer Service again, and was told that they had just learned that the florist they were contracting with was no longer working with 1-800-flowers. I was, understandably, upset and wanted someone to make up for this completely unprofessional behavior and waste of my time.

I cancelled my order and was sent $29 in gift vouchers as an apology and asked to please use them to regain trust in 1-800-flowers. I decided I would give them one last chance to redeem themselves, and used the coupons to order flowers for my mom for Mother's day. I placed my order on April 28, 2009. After I had selected the gift, I was asked to enter the delivery zip code so that I could be offered shipping dates. Saturday, May 9, 2009 was offered as a delivery date, and I selected it, since it was as close to Mother's Day as I could get. On Saturday I checked the status of my order and was notified that there had been an "exception" and that "the destination zip code is not eligible for guaranteed Saturday delivery." It seems to me that if 1-800-flowers checks the delivery zip code before offering shipping dates, they would know that Saturday delivery was unavailable and not offer it to me. I would have gladly had the flowers delivered the day before. The 1-800-flowers delivery policy even states, "Items shipped by UPS or FedEx, will be delivered on or before the date you select." This did not happen.

I am awaiting a response from their Customer Service team, per my request for a FULL refund, including the vouchers since they were a good-faith refund. We'll see. They've definitely lost my business.

--------------------------
05/12/09

Name: Karen
Email:
From: Hong Kong
Name of Delivering Florist: : 1800flowers.ca

So what happened....
1) I spent 90CAD on the bouquet (Fields of Europe) including all the special surcharges for morning delivery, Mother's Day,etc. The delivery was late and my mom decided to go shopping after waiting for four hours at home. The flowers and vase were left at the door in a box while she was away, not arranged.
2) On the web picture(top left picture), I saw bright yellow lilies, red roses and daisies... but the box at the door contained white carnation, chrysanthemum and some small purple flowers (top right picture). Chinese only send white flowers on funerals... Imagine how my mom would feel on Mother's Day when she opened the box!!!
Being an ocean apart from my mother, I naturally would have to put a lot of trust in the internet service providers for gift delivery because occassionaly I want to show her how much I love her and miss her... I feel betrayed by 1800flowers not because of the $$I spent on some grocery shop quality flowers but when I imagine how my mom must have felt opening up the box of white carnation and mum... the disappointment on her face......
I am usually quite easy-going but this time I have to let everyone to know my experience... I would not want to see another disappointed face because of 1800flowers.ca...

---------------------
05/11/09

Name: Janet
From: San Francisco
Name of Delivering Florist: : Drop-shipped via UPS

On Wednesday afternoon, I ordered flowers and chocolates sent to my mother-in-law for Mother's Day, scheduling the delivery for Friday. About four hours after I placed my order, I discovered she wouldn't be home from an unexpected trip until Sunday evening. I contacted 1800Flowers to ask that they postpone delivery until Monday. A man with a very thick accent, who insisted on calling me "ma'am" every third word despite my asking him twice not to, told me that there were no "change orders" allowed during the Mother's Day time period. He did, however, give me a UPS tracking number, suggesting I contact UPS. I did so, and was told that the tracking number wasn't in the UPS system; the UPS rep said that indicated that the vendor had yet to hand the package to UPS. I called 1800Flowers again. The same thickly-accented rep, who continued to call me "ma'am" every third word ("During Mother's Day, ma'am, the change orders, ma'am, can't be confirmed, ma'am, although I'll see, ma'am, what I can do, ma'am"). He refused to give me the vendor's info, saying that the package would be held by UPS if they couldn't get a signature for delivery. I called UPS back, and they assured me that the package would be kept in an air-conditioned facility to await delivery if they couldn't get a signature. When I contacted UPS the next day, they said they must attempt delivery at least once before I could request any changes. Of course, the package was left without signature on Mom's baking hot front step for three solid days. By the time she got to it, the chocolates were a melted mess and the flowers weren't much better. On Monday morning, I tried to contact 1800Flowers again, but the automated system informed me that "due to high call volume there is no one available to handle your call right now." It then suggested contacting them via the web site -- and hung up on me. Because I didn't have immediate access to a computer, I tried calling three times over the course of two hours. I was hung up on by the automated system each time. After I got access to a computer, I looked up their alternate customer service number, dialed it, and finally spoke with a rep after about 30 minutes on hold. She was very nice, immediately promised to send a new shipment, but quickly discovered that the chocolates were no longer available. She offered to send a larger flower arrangement instead, to which I agreed. Then she discovered that delivery couldn't be made until Wednesday because I hadn't managed to get through to them Monday morning. When I pointed out that the system had hung up on me three times earlier, she offered me a 20% credit on my order. I briefly restated the facts of my case. She offered me a 25% credit. I took it, but I'm still not happy.


----------------------------------
05/11/09

Name: Jackie
Email:
From: Spring Creek, Nevada
Name of Delivering Florist: : Flowers were delivered by UPS???

I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day).

I received a confirmation that my order would be delivered by 5/8/09.

On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. Excuse me? It just shipped, a day late, obviously it was not going to make it there as promised.

I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of $20.00" for future use :(

My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips are broken on the plants that have started sprouting. Not only was her Mother's day gift late, it is totally defective. But hey, I have my $20.00 credit for future purchase!

So much for their 100% satisfaction guarantee.

-------------------------------
05/11/09

Name : Valerie
Email:
From: NJ

Ordered flowers for my mother on 5/6/09 (Wed) to be delivered 5/7/09 (Thurs) so they would be sure to get there in time for Mother's Day.  Received an email confirmation on 5/6/09 with correct delivery and billing information.

As of Friday 5/8/09 at 7pm, no flowers had been delivered. Called customer service, and after 30 minutes got through to a rep, and was told that "the order number has a different recipient".  Customer rep could not receive email, so I could not send her the email with the confirmation.  Kept telling me the same thing, so asked to speak to a supervisor.  After being on hold for another 15 minutes, they hung up without connecting me to a supervisor.

Tried to contact through email.  First email sent told me that same-day deliveries could not be guaranteed (???  had nothing to do with "same day" delivery).  I sent another email back explaining this.  Next email said that they had cancelled the order shortly after it was placed, since there was "no florist available".

I never received ANY cancellation notice from 1800flowers.com, and would have ordered from another company if I had known that 1800flowers could NOT deliver.  I requested again to be contacted by a supervisor to see what could be done to rectify the situation and get my mother some flowers, but no response.

I have ordered for many years from this company, and after this, will recommend to anyone that I can that they NEVER trust their gifts of flowers to 1800flowers.  Customer service is terrible, email is useless, and it ruined my mother's day.

---------------------------
05/10/09

Name: Joanne
Email: nohandcandy@mac.com
From: Concord, MA
Name of Delivering Florist: : The Frugal Flower, Sudbury, MA

My boyfriend who lives in CA ordered me $50 worth of flowers for Mother's Day.  I have never seen such ugly, cheap, misshapen flowers.  I called the delivering florist and she was rude to me and insisted the DEAD flowers I was delivered were fresh, and what he ordered.  I told her certainly not, as they were crunchy, not fresh, dying not alive.  I explained to her that this was probably my only mother's day gift and she did not care.

I then called 1-800Flowers.com and was cut off 7 times!  On my 8th call, I talked with someone helpful, who gave me the order # and I was able to see what my flowers were supposed to look like - pretty, full of yellow, sunshiney color. Not white and pink baby carnations and dead alstrameria.  She credited my boyfriend 20% and assured me that I would receive a replacement bouquet the next day.  She was "unable" to honor my request to use a different florist, since the one I spoke to was rude and not helpful.  We shall see tomorrow.

---------------------------------
05/10/09

Name: Y65
Email: yoenm65@yahoo.com
From: VA

Ordered Mother's Day flowers a week ago - asked for Sat delivery, just to be safe.  It's Mother's Day today and still no delivery.  I emailed the cust svc address, and they don't have a delivery estimate.  Tried calling the phone # but it keeps disconnecting me before I can talk to someone.  I've been a customer of theirs for 7 years, but I will take my business elsewhere going forward.

-------------------------------------
05/09/09

Name: Ann
Email: seul6140@msn.com
From: AZ
Name of Delivering Florist: : UPS

I recieved Tulips from my Son and Daughter in law. They got hear at 7:00 pm.  They were all wilted. Called Daughter in law next day, they live in TX to tell her about this, she wasn't home from work left message.  I was told to call you and tell you about the flowers, but the lines are real busy and was told to go on line.  Here are all the numbers on the card,
IPO-075361581 BATCH NO. 118  PRODUCT CODE 7926XVC
RECIPIENTS NAME  ANN SEUL. The fowers were the tulips.  They were wilted and even though I put them in water and one of those packages and followed what the book said they did not come back.  I hope you can let me know what to do.  Thabnk you for your time.
Sincerely,
Ann Seul
Seul6140@msn.com  

-----------------------------------------
05/09/09

Name: Nichelle
Email: nbarbee2004@yahoo.com
From: Sterling Hts, MI

Place an order on May 1, 2009 for delivery on May 8, 2009. This was to be a Mothers Day arrangement for my boyfriends mother. Needless to say, it was not delivered on May 8 and when I called I spoke to a Marco. I was told by him that they would issue 50%credit and have my flowers delivered on May 9. I called today (May 9) only to find out my flowers ARE NOT being delivered and a 100% credit was given. No one called to inform me and my cell is listed. As I am typing this, i have still YET to recvd notification of my flowers. I expressed my dissatisfaction and poor customer service to the rep and told them i would never order flowers from them again. INSTEAD I ORDERED FROM THRIFTYFLORIST.NET.

Damage Resulting
Their lack of customer service and professionlism caused me a great deal of stress as tomorrow is MOTHERS DAY. Plus I had my boyfriends mom stay home yesterday to get the flowers that NEVER showed. Im so embarrassed!!!

---------------------------------
Name: E. L.
Email Address: poetrynme2005@yahoo.com
From: NJ
Name of Delivering Florist: : Never got delivery.

Waited 2 days for delivery of flowers for Mother's Day.  Never showed up though they claimed a delivery.  Promised various refunds by customer representative 1st night if no delivery. No delivery was made, but customer service representative 2nd night reneged on some of those refund promises made by the first. The CS told me 2nd night 45 minutes after last hour to be delivered that order was cancelled. I waited on the phone 12 minutes, was disconnected, only got busy signals next 20 minutes of trying.  Finally connected after 10 more minutes of waiting.  Apparently plenty of other folks were having problems with their orders. If this is the way 1800flowers treats customers I expect to hear soon 1800flowers is going out of business.  They certainly have lost mine.


--------------------------------------
04/14/09
Name: Drewfus
Email Address: drew.debock@gmail.com
From: USA

I am appalled at the "service" of this company.  I spent $70 for an arrangement for my mother's birthday and when I called her on that evening I learn they did not deliver a thing.  I call the customer service number, and among other insults I had to wait on hold for more than 20 minutes for a supervisor to tell me they forgot to put it in for delivery but they'll deliver it the following day.  Well, the next night I learn that nope, NADA.  And the best part is the "offer 20% discount on the next order" -- like I am EVER going to order form them again!

------------------------------------------------------------------------------------------------------------------------------------------------
04/10/09
Name: Cara
From: NH
Name of Delivering Florist: N/A

1800flowers called the recipient of my flowers 2 weeks before they were supposed to arrive as a SURPRISE for her birthday.  When I called - they had no record of anyone calling her and would not offer any sort of compensation for their mistake.  Poor customer service.  Did not deliver what I paid for.